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Sophos Technologies Walk in – Technical Support Engineer 19th June 2016



Sophos Technologies Walk in – Technical Support Engineer 19th June 2016

Job Description:
* Candidate has to handle escalations and technically complex customer reported cases of Sophos products.
* He / She has to take the ownership of the cases and drive them until issue/s are completely resolved and the customers are satisfied with the resolution.
* Product configuration or guiding customer as how to configure specific feature.
* Technical support need to be provided over Phone, Email, Ticketing Solution, and Chat for below Sophos products.
(1) Next Generation Firewall( IPS, IDS, Firewall, Web & Application Filter)
(2) Web & Email Gateway Solutions
* Troubleshoot product related issues and escalate to Customer Engineering team for resolution.
* Need to work in a rotational day / night shifts to serve customer coming from any geographical location.

Industry: IT Hardware & Networking
Functional Area: IT Software – Network Administration, Security
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Technical Support Engineer
Openings: 10
Experience: 0 – 5 Years
Location: Ahmedabad

Qualification: BCA / BSc (IT) / B.E / B.Tech/ M.E/ M.Tech/ MCA/ M.Sc(IT) – CCNA or CCNP or CCIE

Interested candidates can walkin 19th June 2016 between 9:30 am to 1 pm with updated resume

Venue Address:
Sai Gulshan Complex,
Beside White House,
Gulbai Tekra Road,
Panchwati Cross Road,
Ahmedabad-380007 – India

Skills:
– Strong working knowledge of enterprise class system level security using TCP/IP, DNS, VPN, Firewall, IPS, IDS Technologies.
– Proven experience in installing, configuring, monitoring, and troubleshooting security appliances/software and troubleshooting skills.
– Excellent interpersonal, communication and presentation skills.
– Strong co-ordination and problem solving skills.
– Ability to work both independently and in a team environment.
– Demonstrated passion, desire and dedication to ongoing training and development.
– Proactive, flexible attitude to work with a willingness to constantly review and improve skills and processes.
– Willingness to constantly review and improve skills and processes.

Company Profile:
Sophos is a global leader in delivering complete IT security, enabling businesses to secure and control their IT infrastructure against threats such as computer viruses, spam, spyware, hackers and policy abuse.

Contact Details:
Recruiter Name: Afzal Girach
Telephone: 91-79-0000

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2016-12-05T10:28:00+00:00