• Candidate has to operationally manage US Voice Process
• Respond to Query/Complaint/Request from customers including follow-up and close looping (Voice).
• Internal calls from executives on behalf of customer.
• Resolving logs received at Customer Service related to Written/Oral Correspondence.
• Coordination with resolution owners&sending final confirmation/acknowledgement to customers for forwarded logs
• Retention Activity Online retention to be maintained by retaining customers who insist to cancel line by sending an email.
• Call back customers for identified cases if required to ensure complete customer satisfaction before closure of case.
• Provide higher first transaction resolution for all queries requests and complaints received.
Salary: INR 1,75,000 – 3,75,000 P.A
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Associate/Senior Associate -(NonTechnical)
Role: Associate/Senior Associate -(NonTechnical)
Experience: 0 – 4 Years
Interested Candidates can walkin 3rd – 7th October 2016 from 12 – 6 pm with updated resume
Sutherland Health care Solutions,
Ratta Tek Towers, 2nd floor,
Opp Hotel Sangeetha.
– Excellent communication skills
– Freshers can also apply, provided should possess Excellent Communication.
– Graduate with International voice process experience are preferred.
Sutherland Global Services is a multinational IT Enabled and Business Process Outsourcing (BPO) company, specializing in Integrated BPO solutions across Customer Lifecycle and Back-office Lifecycle Management services.
Recruiter Name: HR