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Sutherland Global Services Walkin – US Voice Support 3rd – 7th October 2016



Job Description

• Candidate has to operationally manage US Voice Process
• Respond to Query/Complaint/Request from customers including follow-up and close looping (Voice).
• Internal calls from executives on behalf of customer.
• Resolving logs received at Customer Service related to Written/Oral Correspondence.
• Coordination with resolution owners&sending final confirmation/acknowledgement to customers for forwarded logs
(complaint/ request).
• Retention Activity Online retention to be maintained by retaining customers who insist to cancel line by sending an email.
• Call back customers for identified cases if required to ensure complete customer satisfaction before closure of case.
• Provide higher first transaction resolution for all queries requests and complaints received.

Salary: INR 1,75,000 – 3,75,000 P.A
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Associate/Senior Associate -(NonTechnical)
Role: Associate/Senior Associate -(NonTechnical)
Experience: 0 – 4 Years
Location: Chennai
Openings: 30

Interested Candidates can walkin 3rd – 7th October 2016 from 12 – 6 pm with updated resume
Venue
Sutherland Health care Solutions,
Ratta Tek Towers, 2nd floor,
Thoraipakkam,
Opp Hotel Sangeetha.
Chennai

Candidate Profile
– Excellent communication skills
– Freshers can also apply, provided should possess Excellent Communication.
– Graduate with International voice process experience are preferred.

Company Profile
Sutherland Global Services is a multinational IT Enabled and Business Process Outsourcing (BPO) company, specializing in Integrated BPO solutions across Customer Lifecycle and Back-office Lifecycle Management services.

Contact Details
Recruiter Name: HR
Telephone: 9840673335

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2016-12-06T15:58:14+00:00