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Sutherland Global Walkin – US Tech & Customer Supp Voice

Job Description
* Candidate has to maintain customer satisfaction by answering queries related to online purchases, replacements, refunds, billing and service purchases
* Educate customers on how a particular product/service works, recent products released, what type of support is available
* Retain customers by solving their issues with products and keep them happy with the purchase & service
* Good Oral and Written communication skills
* Basic knowledge on Computers and Online purchases
* Willingness to work at Chennai

Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Associate/Senior Associate -(NonTechnical)
Role: Associate/Senior Associate -(NonTechnical)
Experience: 0 – 3 Years
Location: Chennai

Interested candidates can walkin on June 2016 at 10 AM with updated resume
No. 45 A, Velachery Main Road,
Velacheri, Chennai – 600042,
(Near Allsec & Behind Vijayanagar Bus Stand)

Candidate Profile
* Graduate / Non Graduate with basic computer hardware .
* Building a rapport with customers.
* Involves working in Night shifts with Excellent Communication Skills.
* Involves handling Inbound Calls.
* Excellent english communication skills.

Company Profile
Established in 1986, Sutherland Global Services is a global provider of business process and technology management services.

Contact Details
Recruiter Name: Monisha
Reference Id:CT

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