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Sutherland Walkin Interview – Customer Support & Technical Support Voice 8th – 11th Nov 2016

1. Customer Support
Job Description:
* Candidate has to operationally manage US Technical Support Voice Customer Support Voice Process
* Respond to Query / Complaint / Request from customers including follow – up and close looping (Voice ) . Support includes (applicable to all processes / queues)
* Internal mails from executives on behalf of customer.
* Resolving logs received at Customer Service related to Oral Correspondence.
* Coordination with resolution owners sending final confirmation / acknowledgement to customers for forwarded logs (complaint / request) .
* Retention Activity Online retention to be maintained by retaining customers who insist to cancel line by calling, sending an email.

2. Technical Support Executive.
* Candidate should be Graduate / Non Graduate with basic computer hardware .
* Involves working in Night shifts with Excellent Communication Skills.
* Involves handling Inbound Calls,resolving Technical customer queries
* Updating customers on latest information on a Internet product or service

Industry: BPO / Call Centre / ITES
Salary: INR 1, 75, 000 – 4, 00, 000 P.A. 1.8 – 3.5l
Role Category: Associate / Senior Associate – (Technical)
Role: Associate / Senior Associate – (Technical)
Experience: 0 – 3 Years
Location: Chennai

Openings: 50

Interested candidates can walkin on 8th – 11th Nov 2016 at 11 AM with updated resume and Govt ID proof.

Venue Address:
Sutherland Global Services Velachery office,
No 45A Velchery Main Road,
Behind Vijayanagar Bus stand,
Chennai – 42

Candidate Profile:
* Any Graduation
* Candidates with International voice process experience are preferred.

Company Profile:
Sutherland Global Services is a multinational IT Enabled and Business Process Outsourcing (BPO) company, specializing in Integrated BPO solutions across Customer Lifecycle and Back – office Lifecycle Management services.

Contact Details:
Recruiter Name: Pavithra MR
Telephone: 9791161641
Reference Id: TS- CS- 1

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