1. Customer Support
* Candidate has to operationally manage US Technical Support Voice Customer Support Voice Process
* Respond to Query / Complaint / Request from customers including follow – up and close looping (Voice ) . Support includes (applicable to all processes / queues)
* Internal mails from executives on behalf of customer.
* Resolving logs received at Customer Service related to Oral Correspondence.
* Coordination with resolution owners sending final confirmation / acknowledgement to customers for forwarded logs (complaint / request) .
* Retention Activity Online retention to be maintained by retaining customers who insist to cancel line by calling, sending an email.
2. Technical Support Executive.
* Candidate should be Graduate / Non Graduate with basic computer hardware .
* Involves working in Night shifts with Excellent Communication Skills.
* Involves handling Inbound Calls,resolving Technical customer queries
* Updating customers on latest information on a Internet product or service
Industry: BPO / Call Centre / ITES
Salary: INR 1, 75, 000 – 4, 00, 000 P.A. 1.8 – 3.5l
Role Category: Associate / Senior Associate – (Technical)
Role: Associate / Senior Associate – (Technical)
Experience: 0 – 3 Years
Interested candidates can walkin on 8th – 11th Nov 2016 at 11 AM with updated resume and Govt ID proof.
Sutherland Global Services Velachery office,
No 45A Velchery Main Road,
Behind Vijayanagar Bus stand,
Chennai – 42
* Any Graduation
* Candidates with International voice process experience are preferred.
Sutherland Global Services is a multinational IT Enabled and Business Process Outsourcing (BPO) company, specializing in Integrated BPO solutions across Customer Lifecycle and Back – office Lifecycle Management services.
Recruiter Name: Pavithra MR
Reference Id: TS- CS- 1