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Synchrony International Walkin – Customer Service / Finance Manager / IT / Analytics 9th & 10th April 2016

Job Description:

1. Customer Service / Collections
Voice Customer Service
* Candidate must be an Intermediate / Graduates
* Excellent English Communications Skills.
* Flexibility to work in US shifts.

Voice Collections
* Candidate must be an intermediate / Graduate / or equivalent
* Excellent English Communications Skills
* Flexibility to work in US shifts
* At least 1 year experience in an International voice based call center with 6+ months of Collections experience is mandatory.
* Knowledge of collection procedures and related information system.

2. Operations
Front Line Manager – Customer Service / Collections
• The managerial role involves daily running & management of the operations team through the effective use of resources with responsibilities for meeting and possibly setting customer services targets and planning areas of improvement or development.
• Leading a team of 15-20 associates by encouraging team spirit, setting high work standards, coaching on performance, providing feedback, conducting employee evaluations, communicating visions & encouraging innovations.

Candidate Profile
• Candidate must be a Graduates with excellent communication skills, hands on in MS Office and flexible to work in US Shifts.
• Should have 7 years of relevant experience in an international BPO with a minimum of 2 years of team handling experience.

3. Information Technology
Must have an Engineering / Bachelors degree in Comp Science, IT, with relevant work experience and excellent communication skills, flexible to work in US Shifts.

1. Systems Engineer – Voice Apps / IVR / Oracle APEX
• Technical support for Linux / Solaris / Windows – based voice applications
• Must have minimum 4 years of work experience

2. IDM Release Analyst
• Hands on with Requirement analysis, Design of IDM Resource
• Adapters, Release Management & Integration Testing

3. IBM Case Manager
•  Experience in Case Management and Business Process Management solution design and development using IBM Case Manager and IBM Filenet P8 stack
• Min. 5+ years of experience with IBM Case Manager 5.1/5.2

4. Information Security Analyst
• Work Experience: 3 to 4 years in Information Security
• Role involves day-to-day management of Information Security tools and devices, and project implementation of Security Initiatives.
• Should have 3 or more years of experience in Secure Coding Practices/System Integration/Network Administration/TCP/IP
Protocols/Intrusion Detection/Prevention/Security Incident handling/Security Information and Event Management (SIEM)
• Strong Team Player in a cross-functional environment
• Demonstrate strong organizational and analytical skills hyd@synchronyfinancial.com

5. Analyst / Manager
Collections / Risk / Marketing
• Must have a Bachelors / Masters degree in Statistics / Mathematics, Operations Research, Economics, Computer Science I Engineering or other quantitative majors
• 2+ years of hands on experience in SAS, SQL, Unix, Excel
• Should have worked on Logistical / Linear / Regressions CHAID / CHART techniques. Role involves Developing, Designing and Measuring Champion / Challenger Strategies. Develop best in class Analytics Solutions I Algorithms for Account Management.
• Strong Team Player in a cross-functional environment
• Excellent written / oral communication skills
• Work experience in a US Financial Institution or Bank
• Good understanding of US retail market

Industry: Software Services
Functional Area: ITES, BPO, Customer Service
Role Category: Voice
Role: Associate / Senior Associate
Experience: 1 – 6 Years
Job Location:  Hyderabad 

Interested Candidates can walkin with updated resume at
29th & 30th April 2016 (Friday & Saturday) from 10 am to 6 pm

Venue Address:
Hotel Radisson, Gachibowli, Hyderabad – 500032

Company Profile:
Synchrony reached its goal of an Initial Public Offering (IPO) and was listed on the NY Stock Exchange under the symbol SYF. It was previously known as GE Capital Retail Finance.

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