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Walkin Interview 6th – 8th October 2016
* Candidate has to manage a large and diverse team of CSAs working towards pre-defined targets.
* He / She will be responsible for maintaining discipline and absenteeism of team on the floor
* Ensure prompt and accurate service and achievement of targets
* Conduct and initiate weekly/monthly team and client meetings on regular basis to ensure all problems are dealt with effectively & efficiently
* Identify training / coaching needs of the team members and provide the same to the Manager
* Assist new members of the team by updating knowledge & bridge process gaps
* Coordination between Managers and Team Members
* Abide by companies and clients Information Security policies.
Salary: INR 2,00,000 – 4,50,000 P.A
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Team Leader -(NonTechnical)
Role: Team Leader -(NonTechnical)
Experience: 1 – 3 Years
Location: Mumbai, Thane
Interested candidates can walkin 6th – 8th October 2016 between 11 AM to 5 PM
7th Floor, MBC Park,
Near Hypercity Mall,
GB Road, Kasarwadawli,
Documents to be carried
2. One Photograph (Passport Size)
3. Copy of Address proof, PAN
4. Class 10 Mark-Sheet
5. Class 12 Mark-Sheet
6. UG Mark-Sheets, Provisional & Degree Certificate
* Graduate from any stream or HSC with excellent communciation skills.
* Min 1+ year of experience as TL from Inbound and Outbound process.
* Knowledge of Banking Sector or ECommerce Industry will be an added advantage
Recruiter Name: Sneha
Contact Company:Tata Consultancy Services Ltd