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TCS BPS Walkin – Web Chat 29th November 2016

Walkin Interview on 29th November 2016

Job Description
* Candidate has to answer customer queries and manage customer expectations through interactions via Web Chat and Emails
* Provide effective customer service such as handling complicated customer queries, issues, complaints, and questions.
* Maintain high standards of customer relations by maintaining achieving and maintaining superior Quality standards.
* Manage all daily tasks and duties related to the process with strict compliance to guidelines.
* Assist customers with their queries related to their energy consumption, tariffs subscribed to, billing information and Self Service via Web Chat and Emails and deal with multiple customers at the same time.

Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Associate/Senior Associate -(NonTechnical)
Role: Associate/Senior Associate -(NonTechnical)
Experience: 1 – 4 Years
Location: Kolkata

Interested candidates can walkin on 29th November 2016 from 11 AM to 12 PM

Venue Address:
Tata Consultancy Services
9th Floor, Tower A1,
Unitech Infospace Gate 1,
New Town, Rajarhat, Kolkata

Candidate would need to
– Carry a copy of the resume & 2 passport size Photograph with Original photo ID proof (Mandatory).

Candidate Profile
Qualification: BA / B.Com / BBA / B.Sc / MBA / PGDM
– Must have an analytical bent of mind.
– Excellent knowledge of basic computer skills.
– Ability to take on stretch assignments and deliver under pressure.
– Must be patient motivated towards work.
– Willing to work on rotational shifts, weekly offs and exigencies arising out of business requirements.

– EPCN number is mandatory for eligibility of the interview
– Register your resume in the below URL and mention the EPCN number on your resume
(Please select India, select BPS, go on experienced professionals and go to “create your profile for new users)

Reference: Shilpa Banerjee HR and EP Number (to be mentioned on resume)

Company Profile:
TCS – Established in 1968 2nd largest Service Provider in the ITES/BPS Industry in India,183 Offices worldwide in 43 countries

Contact Details
Recruiter Name: Shilpa Banerjee
Telephone: 66092060

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