• Candidate has to do follow-up/ update ticket for every call to ensure timely closure.
• Call ownership, drive to resolution and communication with customer.
• Troubleshooting on VPN software and Collaboration tools.
• Troubleshooting on Password Reset tools and Remote Control tools.
Industry: BPO / Call Centre / ITES
Functional Area: IT Hardware, Technical Support, Telecom Engineering
Role Category: Technical Support
Role: Customer Support Engineer/Technician
Experience: 1 – 4 years
Interested candidates can walkin on 25th Nov 2017 (Saturday) at 12 pm to 4 pm with updated resume & Govt ID.
Ground Floor, Block-1,
Hinjewadi Phase-3, Pune
* Candidate must have exposure on ITSM ticketing tools.
* Working knowledge of ITIL framework.
* Exposure to similar role for a minimum of 6 months.
* Experience of working in 24/7 environment.
Tech Mahindra Business services is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry.
Recruiter Name: Vishal Khanna
Email Address: AR00364679@techmahindra.com