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Tech Mahindra Walk-in Drive – Service Desk Associate /Sr. Associate (25th Nov 2017)

Job Description:
• Candidate has to do follow-up/ update ticket for every call to ensure timely closure.
• Call ownership, drive to resolution and communication with customer.
• Troubleshooting on VPN software and Collaboration tools.
• Troubleshooting on Password Reset tools and Remote Control tools.

Industry: BPO / Call Centre / ITES
Functional Area: IT Hardware, Technical Support, Telecom Engineering
Role Category: Technical Support
Role: Customer Support Engineer/Technician
Experience: 1 – 4 years
Location: Pune

Interested candidates can walkin on 25th Nov 2017 (Saturday) at 12 pm to 4 pm with updated resume & Govt ID.

Tech Mahindra
Ground Floor, Block-1,
Hinjewadi Phase-3, Pune

Candidate Profile:
* Candidate must have exposure on ITSM ticketing tools.
* Working knowledge of ITIL framework.
* Exposure to similar role for a minimum of 6 months.
* Experience of working in 24/7 environment.

Company Profile:
Tech Mahindra Business services is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry.

Contact Details:
Recruiter Name: Vishal Khanna
Email Address: AR00364679@techmahindra.com

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