Job Description:
• Candidate has to answer calls/emails professionally to provide information about products and services, take/cancel orders or obtain details of complaints.
• Keep records of customer interactions, details of inquiries, complaints and comments as well as actions taken.
Process orders, forms and applications.
• Follow up to ensure that appropriate actions were taken on customers’ requests.
• Take feedback from customers on service ratings provided.
• Responsible to identify reasons for customer dissatisfaction and perform analysis on case basis as per predefined guidelines.
• Interfacing with various departments to provide satisfactory resolution to the customers
Salary: INR 2,50,000 – 3,00,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Associate/Senior Associate -(NonTechnical)
Experience: 0 – 3 years
Location: Noida
Interested candidates can walkin on 30th Oct – 31st Oct 2018 with updated resume & Govt ID.
Venue:
A-8 ,1st Floor ,Knowledge Bulevard ,
Sector-62 ,Noida
Near IMS Noida and Jaypee Institute
Company Profile:
Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry.