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Tech Mahindra Walkin – Team Leader- BSG – Inbound Process 29th June -7th July 2016

Walkin Interview from 29th June -7th July 2016

Job Description
• Candidate has to motivate, develop and mentor team members in a dynamically changing environment
• He/She has to track and monitor service delivery as per the SOW
• Assist in scheduling and coordinating team activities
• Answer operations related queries from the client and internal stakeholders
• Drive process performance to achieve and exceed SLA deliverables
• Create a conducive and stimulating environment for the teams to accomplish their goals
• Manage expectations of his team members and proactively should be able to sense their needs
• Represent the organization and participate in client visits and reviews
• Accountable of team and process performance
• Excellent communication and presentation skills

Industry: IT-Software / Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Team Leader -(NonTechnical)
Role: Team Leader -(NonTechnical)
Experience: 2 – 5 Years
Location: Chennai
Openings: 10

Interested candidates can walkin on 29th June – 7th July 2016from 9.30 am to 5 pm with 2 copies of CV along with a Photo Id Proof
Tech Mahindra
90/B1,SBC Tech Park, MTH Road,
Near Ambattur Telephone Exchange,
Ambattur Industrial Estate,
Chennai 58

Interview Process
– Short listing of Resume by HR ,Interview with Manager Operations
– Interview with Operations Head

Key Deliverables (KRA/Measure)
* Manage multiple tasks/LOBs under challenging environment
* Prepare Delivery Plan and keep it updated along with other performance reports
* Regular Interaction with Client personnel as per guidelines and protocol
* Report daily process status to Reporting Manager
* Holding discussions with team and drive change as necessary to streamline delivery
* Prepare performance goal sheet and conduct One on Ones with team on their previous months performance
* Strong Aptitude and Data Interpretation Skills
* Willingness to work in Australian Shift
* Excellent knowledge of MS Office

Company Profile
Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business
transformation consulting organization, focused primarily on the telecommunications industry.

Contact Details
Contact Person : Vasuki Devi
Contact Number: 04466624000 EXT-24315
Email: Thirumurugan.k@TechMahindra.com

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