• Candidate has to resole logs received at Customer Service related to Written Correspondence.
• Coordination with resolution owners & sending final confirmation/acknowledgement to customers for forwarded logs (complaint/ request).
• Retention Activity Online retention to be maintained by retaining customers who insist to cancel line by sending an email.
• Call back customers for identified cases if required to ensure complete customer satisfaction before closure of case.
Salary: INR 1,50,000 – 2,25,000 P.A. Day shift for females
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO , KPO , LPO , Customer Service , Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Experience: 0 – 3 years
Interested candidates can walkin on 27th Oct to 28th Oct, 2017 with updated resume & Govt ID.
Vertex Altruist Group –
Anejas @ OMR,
No 4 & 5 Developed Plot Estate,
Perungudi, Chennai 600096
Land Mark Opp to SBI and Near Maruti Suzuki Showroom
* Candidate should be Graduate & should be excellent in communication skills
* Typing speed – 25 to 30 Accuracy should be above 85% (Mandatory) All UG s are Eligible including 2017 Batch.
* Any UG / PG Graduates / (B.E / B.Tech / MBA / MCA 2016 / 2015/ 2014 / 2013 / 2012 / 2011) are Eligible.
Vertex is a call centre operator that also offers a variety of other business process outsourcing (BPO) and customer management outsourcing services.
Recruiter Name: Kanmani
Email Address: kanmani.panneerselvam@altruist .com