* Candidate has to act as point of contact for Customer for process related queries.
* Proactively coordinate with the colleagues and supervisors in cooperation with the customers and internal support teams.
* Ability to identify gap and share process improvement ideas.
* Ensure all administrative and technical requirements are fulfilled.
* Follow up customer email until closure and manage the processes SLAs in a timely manner.
* Provide SME support and clarify the customer queries
Industry: BPO / Call Centre / ITES
Salary:INR 2,50,000 – 3,00,000 P.A
Role Category:Back Office / Web / Transaction Processing
Role:Associate / Senior Associate – (NonTechnical)
Location : Chennai
Experience : 0 – 1 years
Interested candidates can walkin from 8th November 2016 from 9 am – 11 am with updated resume and passport size photograph
Wipro Ltd, CDC1,
1st floor, 105 Anna Salai,
Documents to be carried:
3 copies of resume
1 passport size photo
Govt. ID proof
* Candidate having Good command of Language (oral and written)
* Strong analytical, communication and interpersonal skills.
* Well organized, able to manage Production and support the process activities.
* Committed towards delivering Quality performance.
* Knowledge about business is an asset (transaction processing, implementation processes, internal organization)
Wipro BPS go beyond SLAs in our approach to process outsourcing. Our industry leading process platform Base enables our customers to run standardized and efficient operations.
Recruiter Name: Wipro BPO
Reference Id: MC-CC-Voice