Job Description:
* Candidate will be responsible to ensure servicing of all calls with minimum rejections according to the SLAs of process.
* Providing customer and having complete and updated product knowledge, and on being well acquainted with the product.
* Maintaining the minimum customer satisfaction Index.
* Maintaining accuracy of information filled in / given to customers.
* Preparing weekly and monthly reports on complaints/queries received, servicing.
* Adhering to the Standard Operating Procedures specified for the process.
* Timely escalation of technical issues/Complaints to Team Leaders.
Salary: INR 2,00,000 – 3,75,000 P.A. Performance Based Incentives
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Associate/Senior Associate -(NonTechnical)
Experience: 1 – 6 Years
Location: Gurgaon
Interested candidates can walkin from 9th Oct – 12th Oct 2018 between 11 am to 5 pm with updated resume
Venue Address:
WNS Global Services Pvt Ltd:-
11th Floor Block A2 & A3,
DLF IT SEZ, Sec-30, NH8 Gurgaon.
Near Star Mall.
Candidate Proile
* Candidate with excellent Verbal communication skills required.
* Excellent Customer Service Skills are desirable.
* Developing and sustaining productive customer relationships.
Company Profile:
WNS Limited is a leading global Business Process Management (BPM) company.