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XL Catlin Walkin – Service Desk Executive / Account Administration / Service Desk Manager 18th & 19th June 2016



Walkin Interview 18th & 19th June 2016

1. Service Desk Analyst Level 1 / Level2 / Lead
• Candidate having 1-5 years of experience in a Service Desk role.
• Outstanding customer service skills and “customer first” mentality.
• Demonstrated technical competence and working knowledge of Microsoft products including email. Client, Server, Network and Telephony technologies.
• Mobile Computing, Directory Services, and overall understanding of infrastructure, desktop, and applications technologies.

2. Account Administration Team Analyst / Lead:
• Candidate having 3-5 years of experience as an Account Administration Analyst. Advanced knowledge of Active Directory, File Share access, RSA technology.
• Strong technical knowledge and working experience with Microsoft products including email.
• Client, Server, Network and Telephony technologies, Mobile Computing, Directory Services.
• ITIL Foundations Certification is a plus.

3. Colleague Care Analyst
• Candidate having minimum 5 years of experience in a Service Desk role.
• Candidate having Minimum 2 years of IT service experience.
• Outstanding customer service skills and a “customer first” mentality are a must.
• Strong understanding of the IT supports structure and the ability to navigate it to provide high quality service.

4. Regional Service Desk Manager
• Candidate having minimum 5-7 years of management experience in a call center/service desk/desktop support environment.
• Experience in streamlining complex Global colleague-facing IT processes and services.
• Strong technical knowledge of Microsoft products including Client, Server, Network and Telephony technologies.
• Mobile Computing, Directory Services, and overall understanding of infrastructure, desktop, and applications technologies.

Interested candidates can walkin on 18th & 19th June 2016 between 9 am and 5 pm with updated resume
Venue
XL India Business Services Pvt. Ltd.
9th Floor, Bestech Business Tower Sector 48,
Sohna Road Gurgaon -122 002

Company Profile
XL Group through its subsidiaries and under the XL Catlin brand, is a global insurance and reinsurance company providing property, casualty, professional, specialty and alternative capital products to industrial, commercial and professional firms, insurance companies and other enterprises across the world.

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2016-12-10T08:47:27+00:00