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Amazon.com Walkin – Customer Service Associate

Job Description:
• Candidate has to provide prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues.
• Flexible to adapt to support a 24*7 operating environment and ready to work in shifts.
Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned.
• Ability to approach problems logically and rationally.
• Maintain regular and reliable attendance, including the daily schedule as assigned.
• Good comprehension skills ability to clearly understand and state the issues customers present.

Salary: INR 2,50,000 – 3,75,000 P.A. B
Industry: Internet / Ecommerce
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Back Office/Web/Transaction Processing
Role: Associate/Senior Associate -(NonTechnical)
Experience: 0 – 5 years
Location: Hyderabad,Pune,Coimbatore

Interested candidates can walkin on Tuesday to Saturday at 11 am – 3 pm with updated resume, 2 passport size photographs & Govt ID.

Amazon Development Centre (India) Pvt. Ltd,
Trion IT Park, Sadhu Vasvani Road,
Old Inorbit Building,Vadgaon Sheri,
Pune Nagar Road,- 411014

Tower-A, 3rd Floor,India Land Tech Park Pvt.Ltd.,
CHIL SEZ, Keeranatham Main Road, 35, Saravanampatty,
Coimbatore, Tamil Nadu 641035

Interview Process:
1. HR Round
2. Online Tests (Total of 3 online test)
Test 1: This test will have 3 sections
Section (a): fill in the blanks (20 fill in the blanks)
Section (b): Passage reconstruction A passage will appear on the screen for 30 secs you will have read it and then retype once it disappears.
Section (c): An official email should be drafted addressing the scenario, which will differ for every test.

2nd Test: It will be a Psychometric Test.

3rd Test: It will a virtual job try out where you will be in the shoes of a Customer Service Associate and resolve the queries (Instructions sheets will be given at the time of interview).

The interview process will take one full day, results will be declared same day.

Candidate Profile:
* Graduates with 1/ 2 years of Experience.

Company Profile
Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online.

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