Job Description:
• Candidate has to do evaluation of operational practices and procedures.
• Give direction to staff, ensure resolution of problems, set priorities.
• Expertise and leadership in assigned functional area.
• Manage relationship with internal stake-holder and functions.
• Establish and maintain a working environmental conducive to positive morale, Individual style, quality, creativity, and team work.
• Establish workloads and provide support in decision making.
• Advice and assistance to senior management in the planning, implementation, evaluation/modifications to existing operation, systems and procedures.
• Responsible for attrition management and arranging backfills on a timely basis
Salary: INR 4,50,000 – 5,50,000 P.A.
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Team Leader -(NonTechnical)
Experience: 5 – 8 years
Location: Pune
Interested candidates can walkin on 21st Dec 2018 (Friday) with updated resume & Govt ID.
Venue:
Concentrix, Tech Park One,
Panchshill Tower A, Near Don Bosco School,
Yerwada, Pune
Candidate Profile:
* Candidate with excellent verbal and written communication skills and the ability to interact professionally with adverse group, executives, managers, and subject matter experts
* Ability to identify and resolve issues for the fellow team-members
* Should be comfortable in working in 24 X 7 shift.
Company Profile:
Concentrix Daksh Services India is a leader in high-value global business services. It partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization, and business improvements.