Sample Resume Format for Release Engineer – Word / PDF Template
Sample 1
Resume Headline : To associate with a progressive organization and update my knowledge and skills according to the latest trend and be a part of the team which dynamically works towards the growth of the organization
Key Skills : Hardware and Networking, Release Management, Server Support
Total Experience : 5 Years, 8 Months
Salary : Rs. 5.80 Lakhs
Current Employer : Verizon Data and services India
Current Designation : Software Engineer
Last Employer : Redcentric Solutions
Last Designation : Engineer Technical Support
Current Location : Hyderabad / Secunderabad
Preferred Location : Hyderabad
Education : B.Tech/B.E.
CURRICULUM VITAE
Candidate Name
Mobile:
E-mail ID:
CAREER OBJECTIVE:
To associate with a progressive organization and update my knowledge and skills according to the latest trends and be a part of the team which dynamically works towards the growth of the organization that gains satisfactory thereof, and which will help me to explore my potential to the best.
Professional Experience:
WORK EXPERIENCE
ORGANIZATION : Verizon Data and Services India
DURATION : December 2014 – till date
DESIGNATION : Software Engineer
- Managing all aspects of the end to end release process.
- Updating service knowledge management system.
- Ensure coordination of build and test environments teams and release teams.
- Ensure teams follow the organization’s established policies and procedures.
- Provide management reports on release progress.
- Service release and deployment policy and planning.
- Dealing with release package design, build and configuration.
- Dealing with release package acceptance including business sign off.
- Dealing with service roll out planning including method of deployment.
- Dealing with release package testing to predefined acceptance criteria.
- Signing off the release package for implementation.
- Dealing with communication, preparation and training.
- Auditing hardware and software before and after the implementation of release package changes.
- Dealing with storage and traceability/auditability of controlled software in both centralized and distributed systems.
- Dealing with release, distribution and the installation of packaged software.
- Coordinating release documentation and communications, including training and customer, service management and technical release notes ?
- Planning the deployment in conjunction with change and knowledge management and service asset and configuration management.?
- Providing technical and application guidance and support throughout the release process, including known errors and workarounds ?
- Providing feedback on the effectiveness of the release ?
- Recording metrics for deployment to ensure within agreed SLAs.
WORK EXPERIENCE
ORGANIZATION : Redcentric Solutions
DURATION : January 2012 – November 2014
DESIGNATION : Technical Support Analyst
- Perform day to day support on the server like administration, maintenance.
- Upgrade of OS, supporting Hardware problems co-ordination with Vendors, performing Security related controls and check.
- Managing & maintaining of AD accounts
- Monitoring service desk for incidents raised and resolving the issue’s within SLA
- Knowledge on Storage, Networking, Firewall and backup Applications/ devices
- Good Experience in DNS, DHCP and related components.
- Maintaining the up time and down time of servers.
- Maintaining the security of the servers by implementing Anti-virus software, Windows updates and HP Firmware updates
- OS/Platforms: Win 2000 server/ Professional, Win 2003 Server, Win 2003 Server R2
- Analyze Problems & escalate to appropriate Levels
- Ability of quickly analyze & diagnose the problem
- Setting up and maintenance of LAN.
- Configuring & troubleshooting of VOIP phone
- Coordinating with Dell/HP vendor for Hardware replacements
- Adding and deleting DNS entries for Windows servers.
- Providing hosting services such as website creation, maintenance, DC upgrades.
- Maintaining schedule Symantec Backups and Service Window activities.
- Working on the tickets assigned to the Network Administration Queue using the ticketing tool.
- Documenting the resolution steps and Maintaining the process defined.
- Managing the Near point Server(Mimosa) and performing Administrative Tasks.
- Involved with the clients in maintaining the smooth flow of the process by meeting the client SLA
- Problem determination and resolution within Expected time frame.
- Assume personal responsibility for resolving problems in most effective way possible within SLA reaching root cause and preventing problems.
- Escalations handling and coordination with Server managers/ other teams.
- Ensure the Service Requests and all pre- requisite checks are followed diligently.
- Identify and recommend improvements to existing processes.
- Installing and configuring the Hub/Switch/Router.
WORK EXPERIENCE
ORGANIZATION : Wipro
DURATION : May 2011– November 2011
DESIGNATION : Associate
- Install, upgrade, support and troubleshoot Windows 7 and Microsoft Office 2007 and any other authorized desktop applications
- Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
- Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
- Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
- Customize desktop hardware to meet user specifications and site standards • Performs work in compliance within specified warranty requirements
- Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels
- Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network
- When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team members.
- Develop trends by monitoring and analyzing incoming calls, problems and support requests Operational
- Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Administrator
- Provide user data and application recovery
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
- Use tools and methodologies to load, copy and customize operating system configurations for deployment
- Responsible for the daily switching of backup tapes at the different backup sites
- Provides backup support and assistance to the Network Administrator as needed
- Responsible for tracking hardware and software inventory • Familiarize end users on basic software, hardware and peripheral device operation
- Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Administrator
- Work with vendor support contacts to resolve technical issues within the desktop environment • Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
- Work with other IT team members regarding new branch builds and upgrades
- Dealing with queries by following departmental procedures for fault resolution • Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines • Arranges for and/or prepares equipment for shipping/receiving
- Maintain I.T. records and tracking for area of responsibility
- Ensures that supported customer accurately completes the approved work request with the date and time of submission
- Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures
- Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated areas
- Maintain adequate knowledge of operating systems and application software used to provide a high level of support
- Maintain and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures
EDUCATIONAL PROFILE
| Institution | University/Board | Stream |
|
Mallareddy institute of technology and science |
Jawaharlal Nehru Technological University Hyderabad (JNTUH) | Electronics & Communication Engineering (ECE) |
|
Sri Chaitanya junior college, Vijayawada |
Board of Intermediate Education | Mathematics, Physics & Chemistry (MPC) |
| Tulasi High School,
Hyderabad |
Board of Secondary Education | SSC |
Soft Skills:
- Excellent telephone manner and customer service oriented
- Ability to prioritize and handle multiple tasks
- Well organized and can work under pressure
- Independent, self-starter and with the ability to work in a team environment
- Highly trainable and flexible
- Having ability to listen, to understand and defuse difficult situations
- Willing to learn new areas and take different challenges and jobs to support company/team
PERSONAL DETAILS
Date of Birth :
Place of Birth :
Sex :
Nationality :
Father Name :
Occupation :
Mother Name
Occupation :
Languages Known :
DECLARATION
I am confident that I have the ability to lead and coordinate the project team with good planning skills
I Candidate Name hereby declare that the particulars furnished above are true to the best of my knowledge and belief.
Date: Very Truly Yours,
Place: (Candidate Name)
Download Sample 1 Resume Release Engineer – Word Format / PDF Format