Sample Resume Format for Service Desk Analyst Engineer – Word / PDF Template
Resume Headline : Senior system Engineer
Total Experience : 4 Years, 3 Months
Salary : Rs. 2.5 Lakhs
Current Employer : Virtusa India Private Limited
Current Designation : Senior System Engineer
Current Location : Chennai
Preferred Location : Chennai
Education : Diploma
CURRICULUM VITAE
RESUME
Candidate Name PASSPORT NUMBER
MOBILE –
EXPERIENCE DETIALS:
|
S.NO |
COMPANY NAME |
FROM DATE |
TO DATE |
DESIGNATION |
PERIOD |
|
1 |
EMPLOYER – Nebula Solutions Pvt.Ltd CLIENT LOCATION – Wipro Info Tech |
13-Jan-2011 |
13Feb2013 |
Desktop Support Engineer |
2Years,1 Month |
|
2 |
EMPLOYER – Future Focus CLIENT LOCATION – IBM Solutions Pvt.Ltd |
04Nov 2013 |
Till Present |
Global IT support Engineer |
Till Present |
OVER ALL EXPERIENCE: 3.10 YEARS
Profile: Senior Service Desk Engineer L2 Nov 2013 – Present
Virtusa Pvt.Ltd, (IBM)India Pvt Ltd
Professional Experience:
- Installation and Troubleshooting of OS (Windows XP, vista, Windows 7)
- Active Directory – Users, Groups, DL’s, Computer Accounts, Network Printer, GPO management and share folder management.
- Exchange 2010 – User mailbox, share mailbox, Distribution List, Active Sync Management
- SMTP Server – Access Provisioning, quarantined Mail Release and Mail flow log.
- Lync 2010 – Access creation, Policy modification through Lync web Console.
- Data Encryption – Bit locker (MBAM 2.5), Installation, troubleshooting and maintenance.
- McAfee Antivirus – Azure Frame package, DLP agent, DAT and patch update – Installation, troubleshooting and maintenance.
- SCCM 2012 R2 – CCM Client installation, Software and Patches and maintenance.
- VPN – Vasco token activation, Cisco/Juno’s pulse VPN client installation, Pulse secure installation, AD based remote access provisioning and troubleshooting
- Software –MS SQL server, Visual Studio, Apache tomcat, Eclipse, Java, Oracle SQL Developer installation and troubleshooting.
- Office Products – MS office 2010/2013, Office 365- Outlook & One Drive, MS Visio, MS Project installation and troubleshooting.
- BYOD- Mobile Iron configuration (MDM-Mobile Device Management), Troubleshooting mobile email access, Mobile calendar sync, Mobile device Management portal.
Responsibilities:
Profile: Floor Support Engineer Jan 2011 – Feb 2013
Nebula Solutions Pvt.Ltd, (Wipro Info Tech.)
- Cisco & Nortel switch port issues handling using Putty Tool.
- Installation and troubleshooting VPN client, Soft token, Lync client.
- Installation and Troubleshooting of OS (Windows XP, vista, Windows 7).
- Troubleshooting Login Profile issue, Domain Trust Relationship issue and login script issues.
- Installation, configuration and troubleshooting of Network printer/Scanner and shared folders.
- Installation & troubleshooting of Anti-Virus, Citrix ICA Client, and SCCM agent.
- Installation and troubleshooting of MS office Products, Adobe Reader and writer, SAP GUI, Oracle client, Java related applications.
- Technical Support for all project related Application Software, Web based application issues
WORK DESCRIPTION – HARDWARE:
- Handling OS issue in both Windows XP/ 07/8.1
- System Assembling
- Hardware related Troubleshooting
EDUCATIONAL BACKGROUND:
|
S.NO |
EDUCATION |
SCHOOL / UNIVERSITY |
GRADE / % |
YEAR OF PASSING |
|
1 |
Diploma In Computer Technology (DCT) |
P.T.Lee Changalvarayan Nayakar A Polytechnic College |
Grade A |
2010 |
|
2 |
SSLC |
ELM. Hr.Sec.School, Purusaiwalkam, Chennai |
70% |
2006 |
PERSONAL DETIALS:
FATHER NAME
DATE OF BIRTH :
NATIONALITY :
GENDER :
AGE :
RELIGION :
MARITAL STATUS:
DECLARATION :
I hereby declare that the above furnished details are true and correct to the best of my knowledge. Given a chance to work in your esteemed organization I would work with almost sincerity and to the satisfaction of my superiors
PLACE : Yours Faithfully
DATE : Candidate Name
Download Sample 1 Resume Service Desk Analyst Engineer – Word Format / PDF Format