Job Description:
• Interface with customers via inbound or outbound calls or the Internet for the purpose of passively (i.e.; order taking) or actively selling products and services.
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Clarify customer requirements; probe for and confirm understanding of requirements or problem.
• Support customers across Telecommunication, Financial Services & Healthcare vertical.
• Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and t• offer the most appropriate product or service to address their needs.
Industry: BPO / Call Centre / ITES
Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Experience: 0 – 3 Years
Location: Gurgaon
Interested candidates can walkin with updated resume & Govt ID.
Venue:
E2/10, 2nd Floor,
Malviya Nagar, Main Market,
Opp Subway Shop,
Above Jogur Garment,
New Delhi, Delhi – 110017
– Salary up to 22,500 take home & attractive Incentives amount.
Candidate Profile
* Any Graduate / Under-Graduate / drop out / pursuing Bachelors- any fresher can apply.
* BE/Btech freshers are not eligible (at least 6 months ICC Experience)
* Excellent verbal and written communication skills.
* Flexible with 24/7 Environment.
Company Profile
Convergys is a global leader in customer management. Convergys talented and dedicated team serves leading household brands in industries such as communications, retail, healthcare,technology, financial services, and government.