Job Description: • Interface with customers via inbound or outbound calls or the Internet for the purpose of passively (i.e.; order taking) or actively selling products and services. • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. • Clarify customer requirements; probe for and confirm understanding of requirements or problem. […]
Job Description • Candidate has to greet customers in a courteous, friendly, and professional manner using agreed upon procedures. • Clarify customer requirements; probe for and confirm understanding of requirements or problem. • Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical. • Troubleshoot customer issues related to enterprise / exchange server & cloud […]
Job Description: • Candidate with minimum 3 years of mobile application development experience in native and excellent coding skills into Swift, Rx Swift, Rx Cocoa, Objective-C, C++. • Has a deep knowledge of the iOS SDK and IDE development tools? • Experience developing client-server applications using technologies and web services APIs such as JSON, REST […]
Job Description: • Candidate has to interface with customers via inbound or outbound calls or the Internet for resolving routine problems with products or services like internet, DTH or desktop. • He / She has to greet customers in a courteous, friendly, and professional manner using agreed upon procedures. • Clarify customer requirements; probe for […]
Job Description: • Candidate has to monitor Agent quality on daily basis and providing timely feedbacks to agents. • Develop & maintain quality reports. • Find out the errors and variance analysis. • Analyze data and identify issues/best practices. • Ensure adherence to all process guidelines and compliance matrices. Salary: INR 1,00,000 – 3,00,000 P.A. […]
Job Description: • Candidate has to work closely with Technical Support Engineers, and cross-functional teams to support customer needs • Coordination with logistic companies and field support companies to support customer needs • Graduates with min 2 year of ICC experience Salary: INR 1,00,000 – 3,50,000 P.A. Cab+incentives Industry: BPO / Call Centre / ITES […]
Job Description: • Candidate has to analyze historical data for Client volumes or Agent line requirements on complex projects and work with the Management Team, Scheduling Team and Client Services to gather staffing requirements, thresholds (overhead, time off, overtime, absences, etc.). • Develop parameters to provide forecasts, capacity plans and agent schedules that meet both […]