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Bird Information Systems Walkins – Quality Analyst

Job Description:
• Candidate has to listen to calls taken by executives & analyze the same.
• He / She has to make Quality standards for Incoming / Outgoing calls.
• Give Feedback & inform the agent about his / her Areas of Improvements & ways to improve.
• Bring in necessary changes to the process.
• Conduct Call Calibrations.

Industry: Travel / Hotels / Restaurants / Airlines / Railways
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Quality
Experience: 4 – 6 years
Location: Delhi NCR

Interested candidates can walkin on Monday to Friday at 11 am to 5 pm with updated resume & Govt ID.

Venue –
Plot No. 422, Udyog Vihar,
Phase -3, Gurugram,
Haryana – 122016

Nearest Metro Station Sikandarpur

Candidate Profile:
* Candidate must be currently in role of QA / Trainer ( Any field )
* He / She must have 3 – 5 years of experience in Inbound call centre.
* Knowledge of Quality Monitoring Form and Quality Tools (like Pareto Chart).

Company Profile:
Bird Information Systems

Contact Details:
Contact Person: Chanpreet Kaur
Email Address: chanpreet.kaur@bis.co.in

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2024-06-18T01:45:16+00:00