Job Description: * Candidate has to analyze and solve day-to-day issues from business with-in agreed SLA * Should have minimum 2 years of experience specifically in Application Support space * Hands on experience on maintaining User profiles, SAP GUI troubleshooting, Load Balancing Error etc * Knowledge on experience on Tidal monitoring, Stress test, Payroll update […]
Job Description * Candidate has to resolve IT-related client issues via phone calls, emails, and chats, and gathering client information. * Diagnose the issue, document the resolution process using a ticketing system, assign tickets to resolvers, and proactively collaborate to drive quick issue resolution. * Collections, Marketing and any outbound calling support * Supporting international […]