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Customer Service Manager Bank Resume Sample Format – Doc / PDF Template

Sample Resume Format for Customer Service Manager Bank – Word / PDF Template

Resume Headline : Deputy Manager (G-1) (PO),Seeking assignment in Insurance Operations,Personnel Management,Customer Service Mgmt,Privilege Banker,Branch Operations Compliance,Risk Mgmt,Finance,Branch Banking Operations, Retail Banking,Investment Banking
Key Skills : Deputy Manager (G-1) (PO),Personnel Management,Customer Service Mgmt,Privilege Banker,Branch Operations Compliance,Risk Mgmt,Finance,Branch Banking Operations, Retail Banking,Investment Banking
Total Experience : 011 Months
Salary : Rs. 4.50 Lakhs
Current Employer : ICICI Bank Limited
Current Designation : Assistant Manager
Last Employer : ICICI Bank
Last Designation : Deputy Manager
Current Location : Bhubaneshwar
Preferred Location : Bangalore, Chennai, Delhi / NCR
Education : B.A, PG Diploma, MPHIL


Candidate Name

:  Mobile No:

:  Email Address:

Result-oriented professional, targeting assignments in the areas of HR / Finance / Insurance Operations, preferably in Education / Banking sector

 Location Preference: Metropolitan Cities

Profile Summary

  • PGDB and M.Phil. (Industrial Relations & Personnel Management); offering 11 months of experience in Customer Service Management and Privilege Banking
  • Lastly associated with ICICI Bank, Mumbai
  • Successfully completed training programme in PGDB at ICICI Manipal Academy, Bangalore in order to develop skills to perform proficiently in a banking environment
  • Generated leads by sharing information on and pitching CASA, TD, asset and fee products
  • Experience in updating customers on status of pending request and other relevant aspects for business benefits and brand maintenance
  • An effective communicator with excellent relationship management skills and strong analytical, leadership, decision-making, problem solving & organisational skills

Organizational Experience

ICICI Bank, Mumbai                                                                                                                                                        (Aug’14-Jun’15)

Deputy Manager (G-1) (PO)

(Privilege Banker and Customer Service Manager)

Key Result Areas:

Customer Service Manager (CSM):

  • Steered the responsibility of customer service delivery, enhancing relationships of existing customers and generating leads for liabilities, assets & investment products by providing product information
  • Acted as the first point of contact with the customer in the branch; attended and resolved customer queries within defined TATs (balance enquiry, transaction enquiries, account statement, stop payment requests, address change, TDS certificate, card hot listing / re-issue & others)

 Privilege Banker (PB):

  • Achieved targets for self by cross-selling and up-selling all products
  • Accomplished 100% contactability of managed accounts on regular intervals and meeting them to generate leads & then to contact all mapped clients through phone once in a month and meeting them once in three months to generate lead
  • Resolved queries of all PB customers within defined TATs (Turn Around Time)

Branch Operations Compliance & Risk Management:

  • Authenticated all documents received from customers as per bank’s guidelines
  • Processed error free transactions as per guidelines applicable for customers
  • Recorded movement of all inventories & deliverables in relevant registers and signed off closing stock of all inventories & deliverables jointly with CSM in relevant registers


  • Steered zero attrition in the accountsmanaged
  • Ensured complete documentation on service requests accepted from customers to ensure nil rejections


Organization:                       ICICI Manipal Academy, Bangalore

Period:                                   Nov’13- Nov’14

Description:                         Successfully completed Post Graduate Diploma in Banking (PGDB) in ICICI Manipal Academy, Bangalore. The total programme duration was for a period of 12 months including classroom training and 2 internships.

Academic Details

  • Phil. (Industrial Relations & Personnel Management) from IR&PM Department Berhampur University, Odisha in 2012
  • G. Diploma (Industrial Relations & Personnel Management) from IR&PM Department, Berhampur University, Odisha with 77.5% in 2011; secured first class and first position
  • BA in Economics (Honors) from SBRG Womens’ College, Berhampur, Odisha in 2009
  • 12th(CHSE) in Arts from SBRG Womens’ College, Berhampur, Odisha with 66% in 2006
  • 10th (ICSE) from St. Vincent Convent School, Berhampur, Odisha with 64% in 2004

Academic Projects / Research

Organisation:                       Larsen & Toubro Ltd., Kansbahal Works, Odisha

Title:                                      Understanding ‘Human Resource Development ‘Practices Adopted in Modern Industries

Period:                                   2009-2010

Description:                         Understood the current HR practices within the organization and suggested some future implementation to improve HR performance in-line with organization goal.

Organisation:                       Larsen & Toubro Ltd., Kansbahal Works, Odisha

Title:                                      Workers Participation in Management

Description:                         A case study in a modern industry was prepared.

Period:                                   2011-2012

Research Outcome:             Understood the organization practices, HR strategy and implementation to improve employee & employer relationship to make it a world class organization.

Extracurricular Activities:

  • Secured the position of Department Topper during post-graduation (IR&PM Department, Berhampur University) on top
  • Contributed in:
  • Global Skills Enhancement Programme conducted under Project Genesis at graduation level
  • College election twice; elected as Assistant Cultural Secretary and General Secretary of the college
  • Various cultural programs and sport events both at school & college level and received various prizes
  • Camp conducted under Indian Red Cross Society during graduation
  • Successfully coordinated different activities at school & college level

IT Skills

  • Insight knowledge of:
  • MS Office (Word, Excel & PowerPoint)
  • Internet Applications


  • NISM
  • NSDL

Personal Details

Date of Birth:

Languages Known:

Mailing Address:

Download Sample 1 Resume Customer Service Manager Bank –Word Format / PDF Format

Updated: February 23, 2020 — 6:14 pm

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