Sample Resume Format for Customer Service Manager Bank – Word / PDF Template
Resume Headline : Deputy Manager (G-1) (PO),Seeking assignment in Insurance Operations,Personnel Management,Customer Service Mgmt,Privilege Banker,Branch Operations Compliance,Risk Mgmt,Finance,Branch Banking Operations, Retail Banking,Investment Banking
Key Skills : Deputy Manager (G-1) (PO),Personnel Management,Customer Service Mgmt,Privilege Banker,Branch Operations Compliance,Risk Mgmt,Finance,Branch Banking Operations, Retail Banking,Investment Banking
Total Experience : 011 Months
Salary : Rs. 4.50 Lakhs
Current Employer : ICICI Bank Limited
Current Designation : Assistant Manager
Last Employer : ICICI Bank
Last Designation : Deputy Manager
Current Location : Bhubaneshwar
Preferred Location : Bangalore, Chennai, Delhi / NCR
Education : B.A, PG Diploma, MPHIL
CURRICULUM VITAE
Candidate Name
: Mobile No:
: Email Address:
Result-oriented professional, targeting assignments in the areas of HR / Finance / Insurance Operations, preferably in Education / Banking sector
Location Preference: Metropolitan Cities
Profile Summary
- PGDB and M.Phil. (Industrial Relations & Personnel Management); offering 11 months of experience in Customer Service Management and Privilege Banking
- Lastly associated with ICICI Bank, Mumbai
- Successfully completed training programme in PGDB at ICICI Manipal Academy, Bangalore in order to develop skills to perform proficiently in a banking environment
- Generated leads by sharing information on and pitching CASA, TD, asset and fee products
- Experience in updating customers on status of pending request and other relevant aspects for business benefits and brand maintenance
- An effective communicator with excellent relationship management skills and strong analytical, leadership, decision-making, problem solving & organisational skills
Organizational Experience
ICICI Bank, Mumbai (Aug’14-Jun’15)
Deputy Manager (G-1) (PO)
(Privilege Banker and Customer Service Manager)
Key Result Areas:
Customer Service Manager (CSM):
- Steered the responsibility of customer service delivery, enhancing relationships of existing customers and generating leads for liabilities, assets & investment products by providing product information
- Acted as the first point of contact with the customer in the branch; attended and resolved customer queries within defined TATs (balance enquiry, transaction enquiries, account statement, stop payment requests, address change, TDS certificate, card hot listing / re-issue & others)
Privilege Banker (PB):
- Achieved targets for self by cross-selling and up-selling all products
- Accomplished 100% contactability of managed accounts on regular intervals and meeting them to generate leads & then to contact all mapped clients through phone once in a month and meeting them once in three months to generate lead
- Resolved queries of all PB customers within defined TATs (Turn Around Time)
Branch Operations Compliance & Risk Management:
- Authenticated all documents received from customers as per bank’s guidelines
- Processed error free transactions as per guidelines applicable for customers
- Recorded movement of all inventories & deliverables in relevant registers and signed off closing stock of all inventories & deliverables jointly with CSM in relevant registers
Highlights:
- Steered zero attrition in the accountsmanaged
- Ensured complete documentation on service requests accepted from customers to ensure nil rejections
Training
Organization: ICICI Manipal Academy, Bangalore
Period: Nov’13- Nov’14
Description: Successfully completed Post Graduate Diploma in Banking (PGDB) in ICICI Manipal Academy, Bangalore. The total programme duration was for a period of 12 months including classroom training and 2 internships.
Academic Details
- Phil. (Industrial Relations & Personnel Management) from IR&PM Department Berhampur University, Odisha in 2012
- G. Diploma (Industrial Relations & Personnel Management) from IR&PM Department, Berhampur University, Odisha with 77.5% in 2011; secured first class and first position
- BA in Economics (Honors) from SBRG Womens’ College, Berhampur, Odisha in 2009
- 12th(CHSE) in Arts from SBRG Womens’ College, Berhampur, Odisha with 66% in 2006
- 10th (ICSE) from St. Vincent Convent School, Berhampur, Odisha with 64% in 2004
Academic Projects / Research
Organisation: Larsen & Toubro Ltd., Kansbahal Works, Odisha
Title: Understanding ‘Human Resource Development ‘Practices Adopted in Modern Industries
Period: 2009-2010
Description: Understood the current HR practices within the organization and suggested some future implementation to improve HR performance in-line with organization goal.
Organisation: Larsen & Toubro Ltd., Kansbahal Works, Odisha
Title: Workers Participation in Management
Description: A case study in a modern industry was prepared.
Period: 2011-2012
Research Outcome: Understood the organization practices, HR strategy and implementation to improve employee & employer relationship to make it a world class organization.
Extracurricular Activities:
- Secured the position of Department Topper during post-graduation (IR&PM Department, Berhampur University) on top
- Contributed in:
- Global Skills Enhancement Programme conducted under Project Genesis at graduation level
- College election twice; elected as Assistant Cultural Secretary and General Secretary of the college
- Various cultural programs and sport events both at school & college level and received various prizes
- Camp conducted under Indian Red Cross Society during graduation
- Successfully coordinated different activities at school & college level
IT Skills
- Insight knowledge of:
- MS Office (Word, Excel & PowerPoint)
- Internet Applications
Certification
- NISM
- NSDL
Personal Details
Date of Birth:
Languages Known:
Mailing Address:
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