Sample Resume Format for Desktop Support Engineer Experience – Word / PDF Template
Sample 1
Resume Headline : I have complited Bachler of Art degree with 5 years experiance in IT Administration Mangment currantly i am working with PCS TECHNOLOGY LTD NAGPUR.My working project is Mahindra & Mahindra ltd.Nagpur.
Key Skills : Hardware& Networking
Total Experience : 5 Years
Salary : Rs. 1.30 Lakhs
Current Employer : PCS Technologies Ltd. Nagpur.
Current Designation : DESKTOP SUPPORT ENGINEER
Last Employer : Micropro software solution ltd, Nagpur
Last Designation : Desktop Support Engineer
Current Location : Pune
Preferred Location : Nagpur, Pune
Education : Diploma, no, No
CURRICULUM VITAE
RESUME
Candidate Name
Contact: Email id:
TECHNICAL SUPPORT ENGINEER (MIS)
Seeking a challenging and rewarding opportunity with an organization of repute which recognizes my true potential and effectively utilizes/ nurtures my excellent analytical and technical skills
EXECUTIVE PROFILE
- Competent, diligent and result oriented professional offering over 5.0 years of experience across the IT Network Management, System Administration, Technical Support , gained exposure while working for Mahindra & Mahindra IT, Nagpur (On roll of PCS Technologies ltd) as Technical support Engineer.
- Possess Rich experience in implementation and administration of business applications, IT strategies and IT infrastructure involving –H/W S/W, communication devices and connectivity across respective branches.
- Extensive experience in system administration entailing Installation, Troubleshooting, System Recovery and Administration.
- Rich experience on Windows9x/2K/XP/Vista/2003/Windows-7 comprising of installation, configuration, and administration and troubleshooting, Resource planning, Asset Management.
- Analytical abilities and creativity to build-up competitive advantage & contribute to the growth of the business. Demonstrated problem analysis/ resolution skills, ability to troubleshoot, solve problems quickly & completely. Excellent temperament to multi-task & coordinate various activities under high pressure and time constraints.
PROFESSIONAL EXPERIENCE
- Comnet Solutions Pvt. Ltd. – Mumbai. (As Technical support Engineer) Jun15–Till date.
Client: – WNS Global Services, Pune.
- PCS Technologies Ltd. Nagpur. (As Technical support Engineer) Jul’13 –May’15.
Client:-Mahindra & Mahindra Ltd.
Working strategies-
- Maintained Microsoft Windows 98/XP/NT/2000/2003 servers act as login domain and SAP based application server. User and group administration and profiles. Disk size management. Monitored server reports.
- Managed workstations connected over LAN having win98, win2000 professional and windows XP, windows 7,windows 8 client operating systems. File sharing and securities. Settings up workgroup printing.
- Provided technical support for the assigned teams and gave directions to the employees ensuring resolution of problems. I have Installation Ms office 2007,2010 and office 365 configured outlook.
- Ensured total customer satisfaction by providing quality service that is error free, submitted in a timely manner and communicated effectively.
- Meticulously handled IT support operations including computer assembling & troubleshooting, LAN networking, cabling & switching, ensuring minimum downtime
- I have handled Desktop HP 6005 Series, Dell OptiPlex 990 series, with workstation HP Z420.
- I have handled BMC call log software with call logging in BMC software.
- I have installation N-computing devices.
- I have handled Laser printer, Dot-matrix printer, line printer with Installed Network printer.
- Micropro software solution ltd, Nagpur (As a Technical support Engineer)June’10 – Jul’13
Client: Mahindra & Mahindra Ltd. NAGPUR
Client: VIP industries ltd, Nagpur (BP ERGO ltd)
Working strategies-
- Responsible for Administration of Windows- 98/XP/NT/2000/2003 & 2008 advanced servers act as login domain and oracle based application server 2003 Server.
- Responsible for Administration of Thin Client Server & Manage Users.
- Responsible for Administration Symantec Antivirus Corporate Server Edition on Windows
- User Administration, Resource management, Hardware troubleshooting, Disk Space availability, Performance monitoring of servers.
- Network Printer & Plotter configuration and management.
- Responsible for Administration of Networking Devices such as Intel Switches and wireless devices.
- User mail management backup & configuration in MS outlook (2000.XP, 2003), Outlook Express.
- C-TECH HARDWARE & NET SERVICES, NAGPURMAY’09 – JUNE’10
Sr.Service Engineer
The company is involved in Software Development, Hardware and Networking service. Sales, service, maintenance of computer & all type of related peripherals.
- AGILE SYSTEMS, NAGPUR JUNE’08 – MAY’09
Service Engineer
Agile systems incorporated in year-2000, at Nagpur. It is professionally managed company is engaged in providing total IT solutions for domestic & other markets.
| QUALIFICATION: | ||||
| Examination | Board/ University | College | Year Of Passing | Percentage |
| S.S.C. | NAGPUR | K.V. Chaugan. | Mar-2004 | 54.26% |
| H.S.C. | NAGPUR | K.V. Chaugan. | Mar-2006 | 51.00% |
| Bachelor in Art (BA final) | RTMU, Nagpur. | R.S. Mundle college, Nagpur | Mar-2011 | 46.60% |
Certificate & Courses
- Certificate course MCP
- Cisco Certificate Network Associated (C C N A)
- Network Infrastructure
- Hardware and Networking Courses
- Maharashtra state certificate in Information Technology (MS-CIT).
Personal Details:
Date of Birth:
Languages Known:
Hobbies:
Marital status:
References:
Date: – _______________ Yours Faithfully,
Place: _______________ (Candidate Name)
Download Sample 1 Resume Desktop Support Engineer Experience – Word Format / PDF Format
Sample 2
Resume Headline : Desktop Support engineer working for Wipro Infotech providing system, network , server support capable of explaining complex issues in easy-to-understand terms to the users.
Key Skills : ASP.NET, SQL, HTML,CSS
Total Experience : 2 Years, 5 Months
Salary : Rs. 1.70 Lakhs
Current Employer : Acute Informatics Pvt Ltd
Current Designation : Desktop Support Engineer
Last Employer : Perfect Computer Network
Last Designation : Desktop Support Engineer
Current Location : Allahabad
Preferred Location : Delhi / NCR, Gurgaon, Noida
Education : B.Tech/B.E., MBA/PGDM
CURRICULUM VITAE
Candidate Name
Address:
Mobile No:
Email:
Job objective
A hardworking, self-directed IT professional, with proficiency in PC troubleshooting and basic network troubleshooting, seeks a position of a Desktop Support Engineer in a competitive customer-centric setting.
Summary of qualifications
- Proven ability to successfully handle routine network operations such as troubleshooting issues pertaining to user access management, software installation, system backup, and printer setup, among others
- Proven expertise in providing active directory services, antivirus support, asset and configuration management, and remote troubleshooting of incidents, among others
- Innate ability to learn new methods and skills and apply them aptly
- Ability to work successfully in fast-paced IT environment, independently and as a part of large teams
- Impressive interpersonal and communication skills
Technical skills
- Windows XP, Windows 7, Windows 8, Windows Server 2008
- Active Directory
- MS Internet Information Server, MS Office 2007 and 2010
- MS Outlook
- McAfee, eScan, and other Antivirus Software
Professional experience
- Acute Informatics Pvt. Ltd., Allahabad, 02-July-2014 to Till Now
Desktop support engineer L2
Responsibilities include:
- Desktop Support:
- Handling routine desktop support issues, which include installing and re-installing Operating Systems (OS) and applications, configuring devices, MS-Office, MS-Outlook, and Acrobat Reader, among others
- Installing desktop and hardware such as CD-ROM, and Wireless cards, among others
- Communicating directly with customers on phone and via emails to address their issues
- Escalating relevant customer issues to the technical specialists and ensuring speedy resolution of the issues
- Call Logging & Escalation using E-helpdesk Portal for outstation users.
- Scheduling and attending periodic service review meetings with customers to identify gaps and resolve support issues
- Documenting case studies and relevant IT processes and procedures, and adding to the knowledge base of the organization.
- Communicate with vendor for providing hardware support.
- Supporting users and network administrators over the telephone and by email
- Configuration and testing of any new hardware and software.
- Configuring video conference & projector
- Taking backups & restore data of users
- Configuring print devices (network and local) on desktops
- Providing remote support through RDP, Ammy Admin and Team viewer
- Provide software support like Lotus Notes, SAP, Zimbra mail etc.
- Configuration & troubleshooting Mails (lotus client, MS-outlook & Zimbra mail) configuration like Lotus notes Archive process, Zimbra Desktop Mail configuration, Outlook Mail Configuration.
- Android and Windows Phone mail client configuration
- Providing anti-virus support
- Ensuring the anti-virus software is installed, properly configured, regularly updated and working properly on all PC and Laptop.
- Network Support
- Providing L1 network support which includes configuring IPs and basic handling of switches, among others
- Punching and Crimping in UTP Cable, RJ45 Connectors
- Troubleshooting network connectivity (LAN) issues
- Manage Network asset as well deploy new infrastructure if required.
- Responsible for networking, design, installation and maintenance services.
- Configuring TCP/IP properties and mapping network drive
- IP Camera setting, configuration and network infrastructure development.
- PLC Networking and Data Communication
- Server Support
- Installation & Maintenance of Desktop & Laptop in Workgroup and Domain Model.
- Creating and managing shared folders to the users.
- Creation, updating and deletion of user account in AD Directory.
- Managing user logon details.
- 2. Perfect Computer Network, Jaunpur UP, 01-Sep-2013 to 30-June-2014
Desktop support engineer L2
Responsibilities include:
- Handling routine desktop support issues, which include installing and re-installing Operating Systems (OS) and applications, configuring devices, MS-Office, MS-Outlook, and Acrobat Reader, among others
- Providing L1 network support which includes configuring IPs and basic handling of switches, among others
- Troubleshooting network connectivity (LAN) issues
- Installing desktop and hardware such as CD-ROM, and Wireless cards, among others
- Providing anti-virus support
- Configuring print devices (network and local) on desktops
- Communicating directly with customers on phone and via emails to address their issues
- Escalating relevant customer issues to the technical specialists and ensuring speedy resolution of the issues
- Scheduling and attending periodic service review meetings with customers to identify gaps and resolve support issues
- Documenting case studies and relevant IT processes and procedures, and adding to the knowledge base of the organization
Education
- Bachelors in Computer Science & Engineering, Uttar Pradesh Technical University (2007)
- Intermediate from UP Board (2007)
- High School from UP Board (2005)
Personal Details
Father Name:
Date of Birth:
Gender:
Nationality:
Marital Status:
Language Known:
Download Sample 2 Resume Desktop Support Engineer – Word Format / PDF Format