Job Description:
• Candidate has to respond to shipping related customer calls (bookings, quotations, supply requests, package status).
• Provide general advice and information to external customers regarding specific aspects of FedEx services, shipping solutions & requirements.
• Identifies and progresses potential revenue and automation opportunities from inbound customer calls. Documents all relevant details using the agreed local procedure.
• Resolves defined types of customer shipping queries received via inbound calls or electronic media, documenting all relevant points.
• Resolves defined types of queries (which can be dealt with using limited technical expertise and available systems information).
Salary: INR 1,75,000 – 2,25,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Openings: 10
Experience: 1 – 5 years
Location: Pune
Interested candidates can walkin with updated resume & Govt ID.
Venue:
Onyx building, 6th Floor,
Between Westin and Neetesh Hub,
North Main Road, Koregoan Park
Pune – 411001.
Company Profile:
FedEX Express Transportation & Supply ChainServices is the industry’s global leader, providing rapid, reliable, time-definite delivery to more than 220 countries and territories, connecting markets that comprise more than 90 percent of the world’s gross domestic product within one to three business days.