• Candidate has to monitor calls and provide regular coaching and mentoring to agents and track low performers in team.
• Download and maintain CMS reports related to team staffing, AHT track aux adherence and ensure discipline is maintained in team.
• Conduct and manage appraisal discussions (PMS) with agents.
• Quality/AHT/Sales/CSAT Metrics Ensure timely download of process updates/product guidelines.
Salary: INR 1,50,000 – 3,50,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Team Leader -(NonTechnical)
Experience: 0 – 2 years
Interested candidates can walkin Monday to Friday at 12 PM – 3 PM with updated resume & Govt ID.
InterGlobe Technologies Pvt. Ltd.
Mantri Business Park, WING A, Ground Floor,
Nagar road Pune 411014, India.
* Candidate should be proficient with MS office esp. Excel.
* Excellent written and verbal communication skills in English.
InterGlobe Technologies is a leading travel technology and outsourcing services provider committed to delivering innovation and business excellence for the travel, transportation and hospitality domain.
Contact Person: Parul Vishnoi
Contact Number: 9899297912