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Microland Walkin – Technical Support Exe (4th March 2019)

Job Description:
• Candidate has to handle customer queries through Phone, Chat and Email.
• Provide Level 1 Technical support to end users and Level 1.5 support to ISP Technicians.
• Troubleshooting customer issues and provide CSAT driven resolution.
• Documenting cases on CRM/Ticketing tools.
• Meet process defined SLAs and KRA.
• Adherence to Schedules and processes.
• Adherence to Company policies and guide lines.

Salary: INR 1,75,000 – 2,50,000 P.A.
Industry:IT-Software / Software Services
Functional Area:IT Software – Other
Role Category:Admin/Maintenance/Security/Datawarehousing
Role:Technical Support Engineer

Experience: 0 to 2 Years
Location: Bangalore
Openings: 10

Interested candidates can walkin on 24th March 2018 (Saturday) from 10 Am to 1 PM with updated resume

Venue
Microland Limited
1B, Ecospace
Belandur, Outer Ring Road
Bangalore 560 103

Candidate Profile
• Candidate should be Graduate & comfortable for 24*7 shift.
• Good in communication as its for one of the international customer.

Company Profile:
Microland is India’s first Hybrid IT Infrastructure Services Provider and a trusted partner to enterprises in their IT-as-a-Service journey. Headquartered in Bangalore, India, Microland has over 3,700 professionals across its offices in India, North America, Europe and Middle East.

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