Job Description:
• Candidate has to manage and enhance performance of a team of CSAs.
• Monitor and enhance the performance of the team in the areas of productivity, process adherence, customer satisfaction, schedule adherence and employee satisfaction/ development.
• Enhance the goal of quality support by providing individual coaching feedback sessions and periodic one on ones that focus on improving customer satisfaction, communication skills and technical ability.
• Operational responsibility re/ managing the incoming volume / queue to meet KPIs and taking appropriate actions (e.g. break scheduling, arranging for overtime etc)
• Willing to work in rotational shifts.
Experience: 0 – 2 years
Industry Type: Internet / Ecommerce
Role: Other
Functional Area: Other
Location: Noida
Interested candidates can walkin on 6th Feb 2018 (Tuesday) at 10 am to 1 pm with updated resume & Govt ID.
Venue:
Paytm
F-1 Sector 6 , Noida
Candidate Profile:
* Candidate should be Graduate/Post-Graduate & have 3+ plus years experience as Team Lead.
* Should be a good leader & experience of working under pressure.
* Possess Strong communication & Interpersonal Skills is a must.
Company Profile:
Paytm is India’s largest mobile payments and commerce platform. It started with online mobile recharge and bill payments and has an online marketplace today.