Sample Resume Format for Restaurant Manager-Cafe Manager – Word / PDF Template
Sample 1
Resume Headline : More than 9 years of work exp including International studies and work
Key Skills : Customer Service, cash handling, team supervision, assistant to the shift runner, very good at computers, keyboard, MS Office.,MS Office.
Total Experience : 9 Years
Salary : Rs. 2.35 Lakhs
Current Employer : Rascals Entertainment Depot
Current Designation : Cafe Manager
Last Employer : Cafe Coffee Day
Last Designation : Cafe Manager
Current Location : Vadodara / Baroda
Preferred Location : Vadodara, Canada, Dubai
Education : B.Com
CURRICULUM VITAE
Candidate Name
|
Summary
KEY SKILLS: Effective Communicator, Team Management, Leadership Skills, Working with team, Customer Service, Proactive approach, Quick adaptability of changes, working under pressure, result oriented.
I/T SKILLS: MS Office, worked on SAP systems, Corel Draw, Photoshop, Typing Skill, quick learner of new updates and other software or POS
Qualification:
| Course Completed | University / College | Year |
| HND in Hospitality Management, Travel & Tourism | Perth College, Scotland, U.K. | April 2010 |
| Bachelors of Commerce | M.S. University of Baroda, Gujarat, India | April 2002 |
| Diploma in e-Multimedia | Image Institute of Digital Technology, Baroda, Gujarat, India | May 2003 |
| Diploma in Computer Applications | ACS Tech Education Ltd., Baroda, Gujarat, India | December 1999 |
Professional Experience:
JAN 2014 – JUNE 2015
Company : Café Coffee Day, Vadodara, Gujarat
Designation : Café Manager
Duties & Responsibilities:
- Ensure smooth day to day operations
- Daily team briefing which includes but not restricted to assigning daily tasks to the team members, sale forecasting and apportioning targets across team
- Ensure menu and recipe training, pre rush preparation and adequate stocking at the café. Ensure effective and quick training on new launches or system updates
- Ensure high standards of cleanliness of the café and vicinity according to the ISO standards.
- Ensure feedback from customers and communicating with most of the customer at all times.
- Maintain petty cash and use it wisely for café operation expenses.
- Ensure accurate and timely follow up on electricity meter read every 3 hours including café opening and closing read to understand the status and take appropriate actions. Keep eye on all the variable cost and try to keep them on the minimum level to increase profitability.
- Ensure effective and quick rectification of the café issues regarding café infrastructure, equipments, furniture and other accessories included.
- Ensure all staff members are aware of the ISO standards, new launches and updates, company policies and code of conducts, stock maintenance including transfer in/out in other cafes
- Training and development of self and staff on Customer service, which is the most important part of the business
- Conducting self audit of the café on regular basis to enhance focus on the near expiring product and minimize wastage.
- Ensure if FIFO is religiously followed to maintain the correct stock flow and reduce wastage.
- Ensuring adequate and accurate Food and stock indenting as per the café requirement.
- Daily updating ISO file with cleaning matrix and checklists, maintaining records of café maintenance, food and other stock received.
- Daily reporting to the Area Manager with sales target v/s achievement and presenting all other required reports like ISO, Checklists, Electricity track sheet, petty cash and others.
- Interviewing and Recruiting team members and OT’s for Baroda region
Achievement :
Promoted to Café Manager position from Asst. Café Manager with salary rise,
for great performance in the year and achieving the milestone target of
Rs. 1,00,000/- for my café on the New Year Eve’ 2014.
________________________________________________________________________________
Professional Experience:
DEC 2012 – SEPT 2013
Company : Pizza Bell, Vadodara, Gujarat
Designation : Restaurant Manager
Duties & Responsibilities:
- Ensure smooth day to day operations. Daily team briefing which includes but not restricted to assigning daily tasks to the team members, sale forecasting and apportioning targets across team
- Ensure Pre Rush Preparation and adequate stocking at the Restaurant. Ensure effective and quick training on new launches or system updates
- Ensure high standards of cleanliness of the restaurant and vicinity according.
- Ensure feedback from customers and communicating with most of the customer at all times. Handling customer complaint and resolving them then and there.
- Training and development of self and staff on Customer service, which is the most important part of the business.
- Conducting self audit of the restaurant on regular basis to enhance focus on the near expiring product and minimize wastage. Ensure if FIFO is religiously followed to maintain the correct stock flow and reduce wastage. Ensuring adequate and accurate stock indenting as per the restaurant requirement.
____________________________________________________________________
OCT 2011 – SEP 2012
Company : Surya Palace Hotel, Vadodara, Gujarat
Designation : Front Office Executive
Duties & Responsibilities:
- Dealing with guests, ensuring smooth and accurate check in and check out process and avoid delays & defects. Ensure if the guest details are filled in accurately in the system. Cash and credit transaction handling. Ensure smooth functioning of the lobby during rush hours or for any banquet functions.
- Maintaining police record files along with visa and passport copies for all international as well as national guests.
- Ensure effective communication and team work between Housekeeping, Room Service and Restaurant departments with proper guest preference updates, special dietary requirements if any, getting rooms cleaned prior to the schedule arrival of the guest.
- Maintaining the log book with all necessary information including cash handover from previous shift, guest information if required to pass on to other shifts, and any other information relating to guest or the hotel which needs to be circulated within all the members of the staff.
_______________________________________________________________________________
JUNE 2008 – May 2011
Company : Kentucky Fried Chicken, Scotland, U.K
Designation : Customer Service Associate
Duties & Responsibilities:
- Ensure smooth functioning of the daily operations.
- Ensure high standards of cleanliness of the restaurant and vicinity according to the HACCP.
- Ensure feedback from customers and communicating with most of the customer at all times.
- Ensure if FIFO is religiously followed to maintain the correct stock flow and reduce wastage.
- Doing stock check and informing manager about the current available stock and required stock to make sure if adequate and accurate Food and stock indenting is done
- Receiving stock and arranging it in the store as per FIFO process.
- Taking accurate and quick orders on the POS and maintain hygienic serving
- Work in the pressure situations like staff shortage, managers unavailability, critical situations like snowing and extreme cold, clearance of the orders when long queue is formed ending out of the restaurant.
- Worked in all areas of the restaurant, like, kitchen, drive thru, burger station, front line.
- Completing all the assigned work of the designated area during closings.
____________________________________________________________________
APRIL 2006 – SEPT 2007
Company : EXL Service.com (I) Pvt. Ltd., Pune, Maharashtra
Designation : Customer Care Executive
Duties & Responsibilities:
- Company works as a third party for British Gas and Electricity company whose all the work from acquisition of new customer till withdrawal of customers across the Great Britain is done in India except for bill printing which is done in Solihull, UK and bill distribution and getting meter reads.
- Worked as a Meter Read Managing Executive in the Manage Meter Reads department Working on various types of critical cases in SAP System,
- Calculations and analysis of the meter reads, navigating various applications at a time to get the task done
- Supervision and giving training to staffs members
- Maintaining daily track record of the cases solved by all the team members and sending those reports to the manager at the end of the day.
____________________________________________________________________
SEPT 04 – APRIL 06
Company : E2E Serwiz Solutions Ltd., Pune, Maharashtra
Designation : Customer Care Executive
Duties & Responsibilities:
- This is a sister concern of Tata Tele Services Ltd. (TTSL) working from the Tata Indicom customer as a contact centre.
- Worked as a Front end Solution provider to the customer by answering and solving queries.
- Query solving by navigating various screens at a time, working in pressure situations on daily basis, maintaining the Average Handling Time.
- Input of customer requests or complaint in the system for general changes or adding any service or any other technical issue by creating a service record number and/or Trouble Ticket number to be given to customer.
- Informing about the actual service level agreement (SLA) and Turn Around Time (TAT) for their request to be worked on. Ensuring that SLA is followed by cross checking customer details after the given SLA and informing customer about the same.
Achievement:
I was promoted to the GOLD DESK where only corporate customers and high privilege customers are to be handled with extra care. I was given extra authorities like department contacts and email services for rapid and efficient rectification.
Personal Details:
| Date of Birth : | Marital Status : |
| Mother Tongue : | Languages Known : |
| Hobbies: | |
I, hereby, confirm that the above stated information holds complete authenticity.
Place:
Candidate Name
Download Sample 1 Resume for Restaurant Manager / Cafe Manager – Word Format / PDF Format