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Sourcehov India Walkin – Help Desk Analyst (23rd February 2019)

Job Description:
• Candidate has to do monitor/analyses client issues; determine the scope of the issue or enhancement request..
• He has to resolve the issue or coordinate personnel required to resolve the issue.
• Complete issue resolution tasks, and/or manage any additional resources required to deliver customization or issue resolution.
• Document phone calls, call logs, and record keeping information using Ticketing system.
• Use time management and organization skills to prioritize workload to meet critical deadlines.

Salary: INR 1,00,000 – 4,00,000 P.A.
Industry:IT-Software / Software Services
Functional Area:IT Software – Application Programming, Maintenance
Role Category:Admin/Maintenance/Security/Datawarehousing
Role:Technical Support Engineer

Openings: 3
Experience: 1 – 6 years
Location: Pune

Interested candidates can walkin on 23rd February 2019 (Friday) at 10 am to 3 pm with updated resume & Govt ID.

Venue:
BancTec India Pvt Ltd ( Now a part of Exela Technologies)
9th Floor, ICC Tech Park (Above Pantaloons),
Senapati Bapat Road, Pune – 411016

Candidate Profile:
* Candidates must demonstrate initiative and self-motivation be able to work well under pressure and with minimal supervision.
* Ability to handle multiple tasks in a fast paced environment.
* Superior telephone manners and strong interpersonal skills
* Ability to identify information required to resolve client issues and to use related pieces of information to successfully draw conclusions and solve problems.
* Excellent English-language communication skills, both written and oral, to communicate with customers across North America, and other staff
* Knowledge and experience of SQL

Company Profile:
SourceHOV provides specialized knowledge platforms, powered by decades of industry and customer-specific experience, to deliver solutions and services for major industries and government agencies.

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