• Candidate has to accurately document all customer issues via emails and customer support tools, adhere to the process and follow up timely.
• Proactively attend all the queries, complaints, requests across the company’s social media platforms
Raise issues to the concerned teams and follow up for resolutions
• Build credibility with customers by empathizing with their problem in words, proactively understand their needs and respond promptly
Highlight the noise in the social space to the key stakeholders within the organization and ensure speedy resolutions
Industry: BPO / Call Centre
Functional Area: Customer Success, Service & Operations
Experience: 0 – 5 years
Location: Delhi NCR, Gurgaon
Interested candidates can walkin on 12th Oct 2021 at 9 am to 10 am with updated resume & Govt ID.
Building No. 323,
Udyog Vihar Phase 4,
* Candidate with good command over English Language, ability to effectively communicate information in written format
* Working knowledge of platforms like Facebook, Twitter and other modes
* Active Twitter handle with a good following and some exposure in any platform of communication
* Willing to work in shift 24*7 shift.
* Eligibility Criteria: 18 -27 yrs