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Sutherland Global Services Virtual Walkin – International Voice Process

Job Description
• Candidate has to monitor and maintain the assigned accounts – Collection calls (Outbound/Inbound in a professional manner), account adjustments, and customer reconciliations
• Provide customer service with regards to sending statements, process customer refunds, and process account adjustments and resolves client-billing problems, and applying good customer service in a timely manner
• Act as a liaison between Customer, Sales, Billing, and various internal departments to ensure smooth flow of transaction and resolution of issues.
• Communicate & follow up with the Sales/Operations department regarding customer accounts on a timely basis
• Update Daily/Weekly trackers and perform a self-quality check

Salary: 2,75,000 – 3,25,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Associate/Senior Associate -(NonTechnical)
Role: Associate/Senior Associate -(NonTechnical)
Experience: 1 – 5 Years
Location: Chennai

Interested candidates can drop a normal SMS with a short description Or please apply without fail )and we will be reaching you.
Contact: Swathi HR (7338700398)- Don’t Call only SMS

Candidate Profile:
* Candidate must be able to communicate fluently in English.
* Must have ability to work independently and to adapt to a fast changing Environment.
* Good interpersonal skills and team player & provide exceptional customer service.

Company Profile
Established in 1986, Sutherland Global Services is a global provider of business process and technology management services.

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