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Technical Support Engineer Resume Sample Format – Doc / PDF Template

Sample Resume Format for Technical Support Engineer – Word / PDF Template

Sample 1

Resume Headline : B.E(Electronics and Tele – communication), CCNA
Key Skills : Networking, CCNA, Network Engineer, Router, Technical Support,
Total Experience : 06 Months
Salary : Rs. 0.10 Lakhs
Current Employer : genie customer management services pvt ltd
Current Designation : Technical Support Engineer
Current Location : Pune
Preferred Location : Pune
Education : B.Tech/B.E.

CURRICULUM VITAE

Candidate Name:

B.E (Electronics & Telecommunication)                                                  Resindential Address:

Mob No:

E-mail:-
________________________________________________________________________________ 

Objective:-

Seeking a challenging position in a reputed organization where I can learn and utilize my technical skills for the progress of the organization.

Professional experience:      

Name of the organization:  Genie Customer Management Services, Pune.

Designation: Technical support

Period: From 9 September 2015 up to till date

Company profile: Genie Customer Management Services, Pune is working for DELL Client.  This Project Supports for US and Canada.

Role and Responsibilities:

  • Validation of cases on the basis of Troubleshooting which is doing by customer in daily basis by using DTD tools.
  • Solving cases on the basis of Hardware issue with the help of Troubleshooting provided by the customer on Dell Tech Direct Tool.
  • Handle the critical issue with the help of GCC (Global Command Center).
  • Currently I am team member of who is supporting special client DSP(Dell service provider) in night Shift and primary task of chasing 6 SLA(Service Level Agreement) of TechDirect.
  • Reporting the Regular status to the higher authorities in a timely manner.

Educational Qualification:-

 

Course

Year of passing Board/University Percentage
B.E(E&Tc) 2014 Annasaheb Dange College of Engineering And Technology, Ashta.

( Shivaji University, Kolhapur )

60.75%
HSC 2008 Maharashtra State Board 52.33%
SSC 2006 Rajasthan State Board 71.00%

Technical Course:-

Name of the course: – CCNA

Name of the Institute: – ASIC, Swargate.

Duration of the course: – 2 Month.

Description:

  • OSI model , Router Protocol (RIP, RIPv2,), Switching Protocol (STP), VLAN, NAT .

Technical Skills:

  • DELL Tools :-DTD, SPMD (Spare parts management Database), Delta,

TurboTech.

  • Programming Languages :- Assembly, C.
  • Other Software’s :- Keil, Multisim, MATLAB.
  • OS Platform :- Windows-XP, 7, 8, 8.1.
  • Area of Interest :- Computer Networking, Technical support.

Academic Project:-
Project Title: – Dual watermarking image encryption by using MATLAB.
Language/tools : – MATLAB
Team: – 3

Digital Watermarking is used for copyright protection and authentication. In the proposed system, a Dual Watermarking Scheme based on DWT-SVD with chaos encryption algorithm, will be developed to improve the robustness and protection along with security. DWT and SVD have been used as a mathematical tool to embed watermark in the image. Two watermarks are embedded in the host image. The secondary is embedded into primary watermark and the resultant watermarked image is encrypted using chaos based logistic map. This provides an efficient and secure way for image encryption and transmission.

Extra-curricular activities:-

  •  Worked as committee  member inSPACE”.
  • Second prize in  “DANCE COMPITION SNEHA” 2014.
  • Worked as a committee member of Discovery2k12”.
  • Worked as a committee member of IGNITE 2k11”.
  • Achieved First prize in Quiz competition of “Discovery2k10”.

Personal Information:-

  •  Date of Birth :
  • Languages known::
  • Marital Status::
  • Permanent Address::
  • Hobbies:

Date:                                                                                                  Candidate Name

Download Sample 1 Resume Technical Support Engineer – Word Format  / PDF Format

Updated: February 23, 2020 — 6:14 pm

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