Job Description: • Candidate will be responsible for Monitoring calls & Emails and giving Feedbacks to Agents. • Ensures utilization of quality tools and various data sources in order to determine causes of quality issues. • Timeliness and accuracy in conducting the quality call audit. • Accurate Quality calibrations (Internal/External). • Maintaining quality service standards […]
Job Description: • Candidate must have knowledge into System administration, Data centre operation, troubleshooting, Network optimization • Expertise in managing network devices – Cisco / Fortinet. • TCP/IP, OSI Layer, Subnetting, LAN/WAN, IP Routing, WAN, Network Security, IP services, DHCP & DNS Configure, OSPF, EIGRP, Wireless Technology and Router & Switch Configuration • Perform daily […]