• Candidate has to handle inbound queries pertaining the issues.
• Handling customer calls and troubleshooting technical issues related to operating systems / Routers / Modems & ISP related issues.
• Build sustainable relationships with the clients and solve their issues with minimum TAT.
• Handle L1 troubleshooting, diagnose the issue and try to resolve alerts at your end to balance workload of L2 support team upselling and cross-selling.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(Technical)
Experience: 0 – 5 years
No direct walk-in
Timing: 11 AM – 7 PM
Contact Person – Aathira HR – 7806820673
Work Location :
CSS Corp –
Ambit IT Park, Ground Floor,
Ambattur Industrial Estate,
Chennai – 600058
CSS Corp is a US-headquartered IT Services and Technology support company known for offering cloud transformation, digital and tech support services to enterprises and consumer products companies.