Job Description: • Candidate has to handle inbound queries pertaining the issues. • Handling customer calls and troubleshooting technical issues related to operating systems / Routers / Modems & ISP related issues. • Build sustainable relationships with the clients and solve their issues with minimum TAT. • Handle L1 troubleshooting, diagnose the issue and try […]
Job Description: • Candidate has to have knowledge in Analog Signal: FXS, FXO, FXS-DID, E&M and Digital Signal: ISDN PRI, ISDN BRI, ISDN QSig, E&M, T1-CAS, E1-R2, T3, T-CCS. • Experience in Voice Controllers: ATA-186-188, and ATA-187, VG202, VG204, VG224, VG248 Class of Service using Partitions and CSS. • Should have handled Call signaling Protocols […]
Job Description: • Candidate with 1 – 3 years of experience in the IT / ITES sector preferably from a technical support background. • Provide remote Level 1 help desk support to customers, first point of contact Solve problems by utilizing training, knowledge, tools and analytical skills while on call or processing an Incident. • […]
Job Description: • Candidate has to ensure all Premium Service orders are completed in a timely manner. • He / She has to manage high visibility exceptions and can work with cross-functional teams to provide best solutions. • Provide L0 level technical assistance on cases to rule out hardware errors. Industry: BPO / Call Centre […]
Job Description: • Candidate will be responsible for identifying the issue with the client and routing them to the available engineer. • Create, manage tickets for the issues that the client contacts. • Provide tracking and Status updates on all 4 hour calls submitted to the Technical Centers • Updating the Salesforce,CRM Database to document […]
Job Description: • Candidate has to diagnose all Level 1/2 issues from the customers and driving satisfactory resolution of the issues. • Troubleshoot Product, Codes and Configuration issues. • Networking Concepts like OSI model, TCP/IP,(Logical Link Control, Flow Control, Link Negotiation) (IP, ARP, ICMP, TCP, UDP, SNMP, TFTP, FTP, BootP) • Bridging and Switching Concepts, […]
Job Description: • Candidate with 4+ years of direct experience architecting/designing high throughput applications on AWS. • Recent experience with AWS services (AWS Cloud Formation, AWS EC2, S3, EB, VPC, RDS, Dynamo, Lambda etc.) • Able to perform automation/configuration management using Chef, Ansible or similar. • Previous experience in migrations to the cloud from both […]
Job Description: • Candidate has to administer Postfix, Send mail, Instances. • Installing and maintaining Open Source based Tech Stack in production environments • Proficient with UNIX Scripting languages like Perl, UNIX Shell, AWK, etc. • Good Knowledge of TCP/IP, Networking and VPN is desirable • Good knowledge of Linux, Shell or Bash Script. Industry: […]