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Help Desk Coordinator Resume Sample Format – Doc / PDF Template

Sample Resume Format for Help Desk Coordinator – Word / PDF Template

Resume Headline : B.TECH(Computer science and Engineering)
Key Skills : IT Professionals, Technical Support, Software Support, IT Helpdesk, IT Manager, IT Administrator, IT Engineer, IT Fresher, Software Engineering, C, Software Developer, ASP.Net, Facility Management, SQL, C++, Visual Basic Fresher
Total Experience : 00
Salary : $ 0.0 Lakhs
Current Location : Mumbai
Preferred Location : Mumbai
Education : B.Tech/B.E.

                                                            CURRICULUM VITAE
Candidate Name

Mobile No

Email id

Address

 

 

Objective:-
               Seeking a learning, challenging & progressive career in a reputed company which could provide me with sufficient opportunities to apply my academic knowledge for achieving organizational goal & as well as my personal enrichment. Learn new things and fulfill the requirement of Client as well as Organization.

 

Technical Proficiency:

Proficient of familiar with useful programming languages, concepts and technologies, including: Elementary Knowledge of MS Office and SQL, C, C++, C#, JAVA, ASP.net and Networking.

 

Academic Qualification:

Examination Board of Education Percentage Passout Year
B.Tech (Computer Science & Engg.) Uttar Pradesh Technical  University,Lucknow 64.28% 2014
H.S.C. Uttar Pradesh Board 54.40% 2008
S.S.C. Uttar Pradesh Board 65.33% 2006

 

Project, Training & Workshop :

  •  Training in web page desiging in ASP. Net.
  • Participated in a workshop on ‘ Web Designing’ 2011
  • Participated in a working on ‘ Ethical Hacking’, 2012.

 

Professional Experience:

Project Information:

Organization             :    Wipro Infotech.

Client                          :   Dena Bank(Dena Bank DATA CENTRE , Jogeshwari West).

Designation               :    Help Desk Coordinator

Department               :    MIT

Duration                     :   30 March 2015  to 28 December 2015.

 

Job Description      :   

  •  As Help Desk Executive will act as the single point of contact to the customer/users for all Internet Banking and ATM related Issues.
  • The responsibilities of the Help Desk Executive will be to Log all the calls, assign it to Level-2 Engineers, track it till closure, and update the user.
  • Generating & Regenerating of Internet Banking Password for the Customers.
  • Enabling or Disabling of Internet Banking Password for the Customers.
  • Providing guidance for RTGS / NEFT Transactions as well as for online TAX Payments.
  • Block and Unblock the Debit cards and solved the Query of ATM in TOAD.
  • Providing Support for Mobile Banking Application of the Bank.
  • Escalate as per the escalation chart, follow up with vendor. Keeping track of inventory in stock, inventory in use update asset data as per the process defined.
  • Report generation as per the process defined.
  • Giving Level 1 Support.

 

Personal Details:-
Name:
Father Name:
Date Of Birth:
Gender:
Marital Status:
Nationality:
Languages:

Declaration –

I hereby declare that the above mentioned information is correct up to my knowledge and i bear the responsibilty for the correctness of the above mentioned particulars.

Date:

Place:  .                                                                                    ( Candidate Name )

Download Sample 1 Resume Help Desk Coordinator – Word Format / PDF Format

Updated: February 23, 2020 — 6:14 pm

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