Sample Resume Format for Help Desk Coordinator – Word / PDF Template
Resume Headline : B.TECH(Computer science and Engineering)
Key Skills : IT Professionals, Technical Support, Software Support, IT Helpdesk, IT Manager, IT Administrator, IT Engineer, IT Fresher, Software Engineering, C, Software Developer, ASP.Net, Facility Management, SQL, C++, Visual Basic Fresher
Total Experience : 00
Salary : $ 0.0 Lakhs
Current Location : Mumbai
Preferred Location : Mumbai
Education : B.Tech/B.E.
| CURRICULUM VITAE | |
| Candidate Name
Mobile No Email id |
Address
|
| Objective:- |
| Seeking a learning, challenging & progressive career in a reputed company which could provide me with sufficient opportunities to apply my academic knowledge for achieving organizational goal & as well as my personal enrichment. Learn new things and fulfill the requirement of Client as well as Organization. |
| Technical Proficiency: |
Proficient of familiar with useful programming languages, concepts and technologies, including: Elementary Knowledge of MS Office and SQL, C, C++, C#, JAVA, ASP.net and Networking.
Academic Qualification:
| Examination | Board of Education | Percentage | Passout Year |
| B.Tech (Computer Science & Engg.) | Uttar Pradesh Technical University,Lucknow | 64.28% | 2014 |
| H.S.C. | Uttar Pradesh Board | 54.40% | 2008 |
| S.S.C. | Uttar Pradesh Board | 65.33% | 2006 |
Project, Training & Workshop :
- Training in web page desiging in ASP. Net.
- Participated in a workshop on ‘ Web Designing’ 2011
- Participated in a working on ‘ Ethical Hacking’, 2012.
Professional Experience:
Project Information:
Organization : Wipro Infotech.
Client : Dena Bank(Dena Bank DATA CENTRE , Jogeshwari West).
Designation : Help Desk Coordinator
Department : MIT
Duration : 30 March 2015 to 28 December 2015.
Job Description :
- As Help Desk Executive will act as the single point of contact to the customer/users for all Internet Banking and ATM related Issues.
- The responsibilities of the Help Desk Executive will be to Log all the calls, assign it to Level-2 Engineers, track it till closure, and update the user.
- Generating & Regenerating of Internet Banking Password for the Customers.
- Enabling or Disabling of Internet Banking Password for the Customers.
- Providing guidance for RTGS / NEFT Transactions as well as for online TAX Payments.
- Block and Unblock the Debit cards and solved the Query of ATM in TOAD.
- Providing Support for Mobile Banking Application of the Bank.
- Escalate as per the escalation chart, follow up with vendor. Keeping track of inventory in stock, inventory in use update asset data as per the process defined.
- Report generation as per the process defined.
- Giving Level 1 Support.
| Personal Details:- | |
| Name: | |
| Father Name: | |
| Date Of Birth: | |
| Gender: | |
| Marital Status: | |
| Nationality: | |
| Languages: | |
Declaration –
I hereby declare that the above mentioned information is correct up to my knowledge and i bear the responsibilty for the correctness of the above mentioned particulars.
Date:
Place: . ( Candidate Name )
Download Sample 1 Resume Help Desk Coordinator – Word Format / PDF Format