Job Description: • Candidate should know throughput calculation like attrition, shrinkage. • Handle the team weekly reviews and encourage the team to meet organizational goals • Responsible for staff retention within the team. • Aware of KRAS, KPIs, SLA, AHT, Occupancy, Attrition Formula, Shrinkage formula. • Handle the team weekly reviews and encourage the team […]
Job Description: • Candidate with good Communication Skills & minimum 1 to 4 years experience of (Order Management & contract) • He / She should have proven track record in meeting targets and SLAs. • Adaptable to a changing environment & flexible with regard to working patterns • Excellent communication and negotiation skills • Achievement […]
Job Description: • Candidate should have good knowledge in hard core recruitment such as sourcing , Headhunting,Vendor Management. • End to End Recruitment,Screening, Shortlisting till On boarding. • Handle Multiple Skill set in Hiring Process Such as IT/ITES/ BPO/KPO skills. Industry: BPO / Call Centre / ITES Functional Area: Human Resources Role Category: Employee Relations […]
Walkin Interview 19th January 2017 Job Description * Candidate should have experience in handling and successfully closing sales deals (complete sales cycle). * 6 months of experience in outbound sales , telesales environment. * Good interpersonal skills & an aggressive personality, driven by performance would be a good fit for this role. Industry: BPO / […]
Job Description: • Candidate has to supervise the team to work on assigned AR schedules. • Maintaining and effective Monitoring the reporting team performance • Manage the operational requirements of the customer on a daily basis • Developing accounts procedures and standards and assure compliance • Attrition maintained as per the company’s standard • Good […]
Job Description: • Candidate should be Graduate with Good Communication skill. • 4-7 years experience in any backend process, must be good in Team Handling. • MS Office well knowledge in advance Excel Industry: BPO / Call Centre / ITES Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations Role Category: Voice Role: Associate/Senior Associate […]
Job Description • Candidate has to monitor and maintain the assigned accounts – Collection calls (Outbound/Inbound in a professional manner), account adjustments, and customer reconciliations • Provide customer service with regards to sending statements, process customer refunds, and process account adjustments and resolves client-billing problems, and applying good customer service in a timely manner • […]
Job Description: * Candidate should be Graduate. * Prior customer service experience is an added advantage * Good Communication skills * Age: 18 to 26 years Salary: INR 1,00,000 – 1,25,000 P.A. Incentives, Referral bonus Industry: BPO / Call Centre / ITES Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations Role Category: Voice Role: […]
Job Description: • Candidate should be a Graduate with excellent oral communication skills in English is a must. • He /She must have 0 to 5 years of customer service experience through email and chat. • Self-starter who is excited about learning new technologies on a daily basis. • Typing speed of 35 WPM. • […]
Job Description: • Candidate has to handle outgoing requests from the customers. • Communicate effectively and professionally. • Efficiently gather complete information to access and fulfill customer needs. • Must have basic computer knowledge. • Candidate must know Hindi / Telugu / Malayalam / Kannada • Flexible to work in shifts / Hours: 8 am […]