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Sykes Walkin – Manager – Quality & Training

Job Description:
• Candidate will be responsible for monitoring/auditing, preparing and providing adequate feedback to ensure process compliance.
• Ensure adherence to quality norms as per client specification, also internal policies, procedures, and compliance regulations are being followed.
• Identify improvement opportunities, develop and drive appropriate action plans for quality enhancement.
• Responsible for monitoring/auditing, preparing and providing adequate feedback to ensure process compliance.
• Ensure adherence to quality norms as per client specification, also internal policies, procedures, and compliance regulations are being followed.
• Identify improvement opportunities, develop and drive appropriate action plans for quality enhancement.
• Managing internal as well as external quality audits.

Salary: INR 4,25,000 – 9,25,000 P.A. Bonus
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Quality
Role: Quality Assurance/Quality Control Manager

Experience: 0 – 2 years (Freshers)
Location: Hyderabad

Interested candidates can walkin with updated resume & Govt ID.

Venue:
Sykes Business Services
6th Floor, Building No: 12B,
Raheja Mindspace,Hitech City,
Madhapur, Hyderabad

Company Profile:
Sykes Business Services of India is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena.

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2024-06-25T05:56:30+00:00