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Sykes Walkin – Team Leaders – Technical Support / International Voice

Job Description * Candidate has to revolve around the interaction with agents and customers * Accountable for providing an accurate reporting to the client. * Ensures that all agents are aware of their daily, weekly and monthly personal/team performance. * Accountable for reaching and maintaining the level of technical competence and customer service skills of […]

Sykes Business Services Hiring – HR Associate Director

Job Description: • Candidate has to maintain the existing welfare measures and implement innovative employee welfare schemes. • He / She has to administer Payroll, Employee benefit, Communication, Guesthouses, Security, Transport. • Respond and correct the IA remarks. • Ensure the smooth implementation of Sykes HR Policy and procedures within the site. • Providing guidance, […]

Sykes Walkin – Manager – Quality & Training

Job Description: • Candidate will be responsible for monitoring/auditing, preparing and providing adequate feedback to ensure process compliance. • Ensure adherence to quality norms as per client specification, also internal policies, procedures, and compliance regulations are being followed. • Identify improvement opportunities, develop and drive appropriate action plans for quality enhancement. • Responsible for monitoring/auditing, […]

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