* Candidate has to revolve around the interaction with agents and customers
* Accountable for providing an accurate reporting to the client.
* Ensures that all agents are aware of their daily, weekly and monthly personal/team performance.
* Accountable for reaching and maintaining the level of technical competence and customer service skills of the agents.
* Responsible for monitoring the performance of the team and provide coaching session when needed
* Responsible for the monthly one on one feedback session with the TSPs.
Salary: INR 3,50,000 – 6,50,000 P.A. Excellent Incentives+free food+free Transport
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Team Leader -(Technical)
Experience: 0 – 2 Years
Interested candidates can Apply Now & reach out on the below-mentioned number for the Telephonic interview.
Building 1 Raheja I.T. Park,
6/F, Building #12B, Hitech City Rd,
Minds pace, Phase 2, HITEC City,
Documents to carry:
– Government authorized ID proof
– Updated Resume
– 2 Color Passport Photos
Sykes is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena.
Recruiter Name: HR Anup