• Candidate has to attend training sessions to grow knowledge of products and to develop customer service skills.
• He/she has to process and log incoming calls into the CRM system.
• Resolving phone, walk-in, mail, fax, and email customer inquiries.
• Forwarding and escalating inquiries to relevant individuals and departments.
• Contact customers to give them accurate feedback on the progress of their inquiries.
• Providing outstanding customer service & Updating customer information as required.
Role: Customer Success Associate
Industry Type: IT- Software, Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Back Office/Web/Transaction Processing
Experience: 0 – 5 years
Interested candidates can share their Resume on WhatsApp number-9310419350 or Email: CR00888501@TechMahindra.com
* Candidate with basic knowledge on Service Desk with written and oral communication skills.
* 1+ years of International customer service experience.
* Proficient computer skills.
* Fluent in English verbal and Nonverbal.
* Excellent telephone skills.
Tech Mahindra Ltd