Job Description: • Candidate has to attend training sessions to grow knowledge of products and to develop customer service skills. • He/she has to process and log incoming calls into the CRM system. • Resolving phone, walk-in, mail, fax, and email customer inquiries. • Forwarding and escalating inquiries to relevant individuals and departments. • Contact […]
Job Description: • Candidate should understand customer issues / complaints and respond in accordance • Adaptive, ready to learn, contribute and deliver consistently under pressure • Good interpersonal skills, including the ability to deal with people from a wide range of backgrounds, ages and temperament • Manageable skills on MS Word & Excel & Good […]
Job Description: • Candidate should be Under Graduate / Graduate with good communication skills (English, Hindi & Marathi) • Knowledge of basic computer operation good listing & responding skills. • Work in a 24/7 work environment Rotational shift. • Answer calls/emails professionally to provide information about products and services, take/cancel orders or obtain details of […]
Job Description: • Candidate has to manage the day-to-day planning, for handling queries of customers over email and chat. • Candidate has to monitor, coaching and feedback, responsibility for delivery of the defined customer experience • Answering premium customer queries via call channel. • Age Between 18 to 35 years • Typing speed 25 WPM […]
Job Description: • Candidate with knowledge of Basic Accounting Concepts & Good working knowledge of SAP • He / She with excellent verbal & written communication skills, ability to effectively communicate with vendors and customers. • Understanding of SAP postings, balancing and reconciliations. Industry: BPO / Call Centre Functional Area: Finance & Accounting Role Category: […]
Job Description: • Candidate should have an understanding of Infrastructure components and respective alerts. • Record all interactions through call, email or chat in the Ticketing System. Resolve issues under support boundaries and route issues beyond the scope to the respective Support Groups. • Knowledge of the functioning and configuration of the Microsoft Exchange clients. […]
Job Description: • Candidate has to answer incoming calls on a rotating basis • Operating telephone equipment, automatic dialling systems, and other telecommunications technologies. • Documents transactions by completing forms and record logs. • Candidate should have basic computer knowledge with Good communication skills. Role: Associate/Senior Associate -(NonTechnical) Industry Type: BPO, Call Centre, ITeS Functional […]
Job Description: • Candidate should have excellent communication skills in English. • Handle user queries through calls and Emails related to Internet Issues, Network related issues, Router & Modem Issues. • Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively. • Able to resolve and give appropriate solutions to the customers. Role: Associate/Senior […]
1. Customer Care Associate: • Applicant age should be 18 Years to 35 Years. (Fresher or Experience) • Minimum High school (12th) Pass or Any Graduate • Candidate should have good communication skills (English. Hindi & Marathi) • Knowledge of basic computer operation good listing & responding skills • Work in a 24/7 work environment […]
Job Description: • Candidate should have more than 2 years experience in the field. • Preparing and editing content for one of the premium Telecom process. • Build and manage/Create unique content, editing and proofreading. • Experience in writing for web such as blogs and scannable articles. • Research & write creative Blogs, Website articles, […]