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Tech Mahindra Walkin – Associate / Sr Associate Analyst (20th October 2021)

Job Description:
• Candidate should have an understanding of Infrastructure components and respective alerts.
• Record all interactions through call, email or chat in the Ticketing System. Resolve issues under support boundaries and route issues beyond the scope to the respective Support Groups.
• Knowledge of the functioning and configuration of the Microsoft Exchange clients.
• Knowledge of Antivirus deployment and update, patch management, monitoring and reporting.
Desktop, Laptop, Handheld devices: Knowledge of build management, OS deployment, common application installation and troubleshooting, Hardware knowledge.
• Experience on ITSM tools like HPSM, BMC Remedy, Service Now, CA Service Desk, Monitoring Tools.

Salary: INR 3,00,000 – 5,00,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Technical Support – Voice / Blended
Openings: 30
Experience: 1 – 6 years
Location: Noida

Interested candidates can walkin on 20th October 2021 at 11 am – 4 pm

Tech Mahindra, Basement, 1st Floor,
Tower C, Tech Boulevard, Sec 127,

Following Documents to be carried
– Resume & Aadhar Card
– At least a single vaccination dose
– Registered Aarogya Setu app

Candidate Profile:
* Candidate has to ensure reported issues are responded to and addressed as per the defined SLA timelines.
* Document detailed and accurate notes, record them on ITSM tool
* Ability to initiate and manage Bridge calls and coordinate in resolving P1/P2 issues.

Company Profile:
Tech Mahindra

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