* Candidate has to Identifying fatal errors and non-fatal errors impacting the process and take
* Monitor agents to identify errors, deviations & initiate corrective measures.
* Provide actionable data to various internal support groups as needed.
* Conduct feedback sessions with Agents.
* Identify the gaps in current process & systems in order to improve overall quality of operations
* Participate in design of quality standards.
* Prepare and analyze internal and external quality reports for management staff review.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Back Office/Web/Transaction Processing
Role: Associate/Senior Associate -(Technical)
Location : Chennai
Interested candidates can walkin on Monday to Friday at 11 am to 5 pm with updated resume & Govt ID.
Technosoft Global Service Pvt Ltd
Block A1, 4th Floor,
Shriram The Gateway Sez,
#16, GST Road, Perangalathur,
Chennai – 600 063.
* Candidate should be Graduate (arts & science) must have data Entry experience with good keying accuracy
* Comprehension and Interpretation skills
* Need to have basic excel skills
* Able to work in flexible shifts
Technosoft Global Services, a provider of technology-driven healthcare solutions that combine machine learning, workflow automation and Business Process Management (BPM).
Recruiter Name: Santhosh