Job Description:
• Candidate has to monitor Agent quality on daily basis and providing timely feedbacks to agents.
• Develop & maintain quality reports.
• Find out the errors and variance analysis.
• Analyze data and identify issues/best practices.
• Ensure adherence to all process guidelines and compliance matrices.
Salary: INR 1,00,000 – 3,00,000 P.A. Cab+incentives
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Associate/Senior Associate -(Technical)
Openings: 20
Experience: 2 – 5 years
Location: Gurgaon
Interested candidates can walkin on at 12 pm to 4 pm (Mon- Fri) with updated resume & Govt ID.
Venue:
Convergys Recruitment Center,
Unitech Cyber Park, Ground Floor,
Tower-A , Sector 39, Gurgaon – 122002,
Haryana, India Near Huda City Metro Station.
Candidate Profile-
* Candidate should be Graduate with 24 months of total experience and at least 18 months in International Call Center.
* Excellent verbal and written communication skills.
* Flexible with 24/7 Environment.
* Prior Experience of 18 months in international calling is MUST.
Company Profile:
Convergys India Services is a global leader in customer management. Their talented and dedicated team serves leading household brands in industries such as communications, retail, healthcare,
Contact Details:
Contact Person: Khusbu
Contact No: 873720416