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The Royal Bank of Scotland Walkin – Webchat Agent (2nd Mar – 9th Mar)

Job Description:
• Candidate has to work as the subject matter expert for the process, provide floor support to the new batches/new hires.
• Audit chats for new hires till they move to 3 concurrency, develop new canned responses and commonly used phrases to help the entire team.
• Participate in team workouts and contribute to Workout targets, participate in Lean implementation.
• Candidate should work effectively with all team leaders to share data for corrective/preventive actions, help new hires understand AYIC controls.

Industry Type: Banking / Financial Services / Broking
Role: Associate/Senior Associate -(NonTechnical)
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Experience: 1 – 5 years
Location: Chennai

Interested candidates can walkin on 2nd Mar (Friday) to 9th Mar 2018 (Friday) between 10 am to 12 pm with Updated Resume, 2 passport-size photographs & Govt ID.

RBS Business Services –
Olympia Technology Park,
8th Floor, Fortius Block,
Guindy, Chennai – 600032.

Candidate Profile:
* Candidate should be a Graduate with strong written and verbal communication skills (comprehension, explanation etc)
* Typing skills & 24*7 Shift hours.

Company Profile:
RBS Business Services take pride in ensuring their personal and professional development are first & foremost.

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