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Tech Mahindra Walk-in Drive – IT Service Desk Associate (14th March – 15th March 2019)

Job Description:
• Candidate has to do follow-up/ update ticket for every call to ensure timely closure.
• Analyses problems (both technical and operational) and arrive at permanent solutions.
• Escalate unresolved calls to the infrastructure support team.
• Log all calls in the Service Desk Call Logging system service Now.
• Maintain a high degree of customer service for all support queries and adhere to all service management principles
• Assists in the support of administrative computer-based applications

Salary: INR 3,00,000 – 4,00,000 P.A.
Industry: BPO / Call Centre / ITES

Functional Area: IT Hardware, Technical Support, Telecom Engineering
Role Category: Technical Support
Role: Customer Support Engineer/Technician
Experience: 1 – 4 years
Location: Hyderabad

Interested candidates can walkin on 14th March (Friday) – 15th March 2019 (Saturday) at 11 am to 3 pm with updated resume & Govt ID.

Tech Mahindra Ltd.
SEZ Building, tower 1,
Opp to Ananth Technology,
Hi-tech City. Beside Oracle

Candidate Profile:
* Candidate should be Graduate with 0.6-4 year from International Technical Support/ IT Service Desk/ IT Help Desk.
* International support experience is mandatory
* Knowledge on Desktop Support, Active Directory, VPN, and Network Printer will be preferred

Company Profile:
Tech Mahindra Business services is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry.

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