Job Description: • Candidate has to identify prospective customers that match the client specifications using web research tools. • He/She has to maintain, manage and append individual databases on a real-time basis • Identifying prospects that meet the client specifications and eliciting responses to specific client queries from the prospects. • Understanding the expression of […]
Job Description: • Candidate should be Graduate with Good Communication skill. • 4-7 years experience in any backend process, must be good in Team Handling. • MS Office well knowledge in advance Excel Industry: BPO / Call Centre / ITES Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations Role Category: Voice Role: Associate/Senior Associate […]
Job Description: • Candidate has to publish a report on operational metrics, business analysis and publish summary to management in a clear and actionable format • Develop and maintain weekly and monthly analysis reports pertaining to the volumes, progress and performance. • Ensure information security implications are addressed and reviewed regularly in all projects • […]
1. Position: AR Callers & Sr. AR Callers / AR Analyst and Sr. AR Analyst Job Description: • Candidate having experience in any international voice process. • Should be flexible to work in any US Time Zone. • Experience of 6 months to 5+ years in US Medical Billing. • Good exposure in AR denials. […]
Job Description • Candidate has to monitor and maintain the assigned accounts – Collection calls (Outbound/Inbound in a professional manner), account adjustments, and customer reconciliations • Provide customer service with regards to sending statements, process customer refunds, and process account adjustments and resolves client-billing problems, and applying good customer service in a timely manner • […]
Job Description: * Candidate should be Graduate. * Prior customer service experience is an added advantage * Good Communication skills * Age: 18 to 26 years Salary: INR 1,00,000 – 1,25,000 P.A. Incentives, Referral bonus Industry: BPO / Call Centre / ITES Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations Role Category: Voice Role: […]
Job Description: • Candidate has to interact with customers of from around the world primarily over E-mails and Phone calls to ensure all issues are resolved to customer’s satisfaction. • Has to understand the customer’s problems accurately, follow the established procedures to investigate and resolve the problem, and communicate with the customers. • Excellent command […]
Job Description: • Candidate should be a Graduate with excellent oral communication skills in English is a must. • He /She must have 0 to 5 years of customer service experience through email and chat. • Self-starter who is excited about learning new technologies on a daily basis. • Typing speed of 35 WPM. • […]
Job Description: • Candidate has to Organize training sessions to improve the performance of C.B.A.. • Monitor team performance and report on metrics. • Help the manager in managing the team and attrition. • Meet his/her own production targets assigned by the Management. • Keep the Standard Operating Procedures updated and establish due to control […]
Job Description: • Candidate should have excellent communication skills in English. • Handle user queries through calls and Emails related to Internet Issues, Network related issues, Router & Modem Issues. • Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively. • Able to resolve and give appropriate solutions to the customers. Role: Associate/Senior […]